Customer Care Representative

2 weeks ago


Apex, United States Accentuate Staffing Full time
Accentuate Staffing is seeking a temporary Customer Care Representative with a a power technology company in Apex, NC. As a Customer Care Representative you will be the primary point of contact for products, services, and delivery dates while ensuring customer satisfaction at all times.

*Responsibilities:*
* Handling a broad range of customer inquiries via multiple channels in a timely, professional manner.
* Providing product, pricing, and service information to customers.
* Entering and maintaining accurate customer orders using various software applications.
* Resolving a broad spectrum of customer complaints and issues with empathy and understanding
* Collaborating cross-functionally to provide accurate and timely information to customers

*Requirements:*
* Must have previous customer service experience in an office setting
* Associates degree preferred
* Have excellent communication skills, both written and verbal.
* Be able to work well with others in a busy and dynamic team environment.
* Be able to prioritize and multitask effectively while being detail-oriented and organized.
* Demonstrate empathy and patience when dealing with customers.
* Be proficient in using computers and technology.
* Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Collaborative Team Player – Collaborative: Is intentional about seeking input and including others when making decisions. Humility: self aware, vulnerable, willing to reflect critically on opportunities for self improvement. Interpersonal Influence: listens, masters productive conflict, works across functions and BU boundaries. Trustworthy: Builds trusting relationships by being transparent and acting with integrity.
* Technical Learning – Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Job Type: Full-time

Pay: $21.63 per hour

Weekly day range:
* Monday to Friday
Work setting:
* In-person

Experience:
* Microsoft Excel: 1 year (Preferred)
* Customer service: 1 year (Preferred)

Work Location: In person

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