Contact Center Agent

3 weeks ago

Romulus, United States Public Service Credit Union Full time
Description:

PSCU is seeking a driven and customer-focused Contact Center Agent to join our team. As a Contact Center Agent you will be responsible for handling member inquiries, resolving issues, and providing exceptional customer service. You will be the main point of contact for our members, ensuring their needs are met and their concerns are addressed in a timely and professional manner.

Responsibilities

Answering customer calls and emails promptly and professionally
Primary contact for video banking communication
Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints
Troubleshooting technical issues and providing guidance on product or service features
Documenting detailed information about customer interactions in our database
Recommending products and educating members to help meet their financial goals
Maintaining professionalism, empathy, and a member-centric attitude while interacting with members
Collaborating with other Remote Service Professionals to improve member service
Help to train new employees and inform them about company’s policies
Make fraud prevention, security, and accuracy a top priority
Adhering to company policies, guidelines, and protocols for consistent service delivery
Requirements:
18 years or older with a high school diploma or GED equivalent.
2+ years of related experience.
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask and prioritize tasks in a fast-paced environment
Strong attention to detail and accuracy
Flexibility to work shifts, including evenings, weekends, and holidays as required

Preferred Qualifications

Financial Institution Experience
Sales Experience

What we offer

Competitive wages
Career Growth / Robust Training Program
Work Life Balance
Top quality health insurance (Full Time)
Paid Time Off (accrued and available for use immediately)
Paid holidays (Full Time)
Banking hours / Closed on Sunday’s
Tuition Reimbursement
Employer Provided Retirement Benefits
401(K) Plan
Dental & Vision Insurance (Full Time)
Short & Long-Term Disability (Full Time)
Life Insurance (Full Time)

About Us: We are a community-based credit union delivering financial services, education, and support to our members all over the Metro Detroit area for over 70 years. We really care about our employees and take pride in offering a fun and engaging work environment. Our values are simple but truly define who we are: Family spirit, Always learning, Community involvement, Teamwork, and Serving our members.

To apply, please complete the online application and attach an up-to-date resume.

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