Customer Experience Manager

4 weeks ago


Carrollton, United States A-1 Locksmith Full time
Our company is seeking a dedicated and experienced Customer Experience Manager to lead our Customer Service Team. The successful candidate will be responsible for ensuring the highest level of customer satisfaction through effective team management and adherence to company policies. This role involves managing the customer service team, training new processes, coaching for improvement, producing and analyzing report data, and supporting the Operations Manager. A basic knowledge of the locksmith trade is beneficial for this role.

Responsibilities
Supervise day-to-day operations of the Customer Service department, including creating weekly schedules and monitoring daily phone activity.
Recruit, interview, hire, and onboard new employees for the Customer Service team.
Communicate regularly with the Customer Service team to ensure an understanding of processes, procedures, expectations, goals, and training.
Evaluate and score live or recorded phone calls, providing feedback to employees during one-on-one meetings.
Analyze Customer Service data to prepare reports and identify trends.
Collaborate with other department managers and provide assistance as needed.
Adhere to all company policies, training material, and standard operating procedures.
Qualifications
High school diploma or equivalent
Minimum of 3 years of call center experience
Minimum of 5 years of management experience
Excellent verbal and written communication skills
Ability to resolve conflict in a professional manner
Strong leadership skills and the ability to motivate employees
Proficiency in Google applications and Microsoft Office Suite
Ability to work calmly under pressure and multitask while maintaining accuracy
Familiarity with VOIP phone systems
Understanding of the importance of customer satisfaction
Reliable transportation
Fluency in English; Spanish is a plus
Compensation

Competitive salary with potential for bonuses.

Benefits
Health, Dental, and Vision Insurance
Flexible Spending Account/Dependent Care Account
401K Retirement Plan
Paid time off

  • Carrollton, United States ASSA ABLOY Global Solutions Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Customer Service & Contact Center Operations Travel Required: 11%-30% 31-May-2024 Position Summary : - The Director, Customer Experience will be responsible for managing and executing the 4Front customer experience strategy and priorities of the company....


  • Carrollton, United States Thomson Reuters Full time

    **Customer Experience Analyst (Remote)** **Remote Position** At Thomson Reuters, we provide information-enabled software to help our customers in the legal, tax, accounting, corporate, news, and media fields, to make decisions that move society forward. The Customer Experience Analyst is responsible for post-implementation day to day interactions between the...


  • Carrollton, United States Government Employees Insurance Company Full time

    Customer Service Representative - Virginia Beach, VASalary: $18.86 per hour / $ 38,002.90 annuallyWhen you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Virginia Beach office....


  • Carrollton, United States Elite GI. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Manager. Our mission is to foster positive relationships with our customers and...


  • Carrollton, United States Elite GI. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our...


  • Carrollton, United States Veritiv Full time

    HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE Job Purpose: Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales...


  • Carrollton, United States CellGate Access Control Systems Full time

    Unlock the Secrets of Exceptional Customer Support at CellGate!Are you ready to embark on a journey where every call and email becomes an opportunity to create positive customer experiences? At CellGate, we’re seeking a passionate Customer Support Specialist to join our team. As a key player in our in-house support squad, you’ll be the bridge between our...


  • Carrollton, United States CellGate Access Control Systems Full time

    Unlock the Secrets of Exceptional Customer Support at CellGate!Are you ready to embark on a journey where every call and email becomes an opportunity to create positive customer experiences? At CellGate, we’re seeking a passionate Customer Support Specialist to join our team. As a key player in our in-house support squad, you’ll be the bridge between our...

  • Customer Service Rep

    2 weeks ago


    Carrollton, United States Meridian Brick Full time

    ** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002048 Showing 1 location **Job Details** **Description** JOB TITLE: **Customer Service Representative** DEPARTMENT: Sales LOCATION: Charlotte, NC TRAVEL: N/A Meridian Brick brings together hundreds of years of brickmaking legacy and today is North Americas...


  • Carrollton, United States Crown Connect Full time

    Crown Connect, Inc. is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our...


  • Carrollton, United States Rebel Athletic Full time

    WhyRebel, Why This Job. Some people like the status quo, the safe and themundane. Others challenge every convention in the book, create new values andexpectations, and change their world. They are the Rebels. They are theChallengers. If this is you, read on.RebelAthletic is a classic Challenger Brand. Established in 2013 by Ernst &Young Entrepreneur of the...


  • Carrollton, United States Jones Lang LaSalle IP, Inc. Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...


  • Carrollton, United States Trane Technologies, plc Full time

    Trane in Dallas is hiring for a Customer Service Representative to join the team. In this position you will be providing sales and customer support to existing and new service customers. You will be working closely with our customers, account manager Customer Service Representative, Customer Service, Account Manager, Service Manager, Representative,...


  • Carrollton, Texas, United States Magna International Inc. Full time

    About us We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. Forward. For all. Group Summary The Magna Exteriors portfolio of products includes access systems such as...


  • Carrollton, United States Impact Floors of Texas LLC Full time

    Call Center Representative 2nd Shift - 9:30am - 7pm Job Posting Description Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed....


  • Carrollton, United States Rebel Athletic Full time

    WhyRebel, Why This Job. Some people like the status quo, the safe and themundane. Others challenge every convention in the book, create new values andexpectations, and change their world. They are the Rebels. They are theChallengers. If this is you, read on. RebelAthletic is a classic Challenger Brand. Established in 2013 by Ernst &Young Entrepreneur of the...


  • Carrollton, United States RemX Full time

    Job DescriptionJob DescriptionRemX is seeking a team of Customer Service Professionals in the Carrollton, TX area!This is a hybrid position working 3 days onsite and 2 days remote.This role is to build customer loyalty and confidence by receiving and responding to customer inquiries via all channels.Responsibilities:Work directly with the customer and sales...


  • Carrollton, United States Bags Inc. Full time

    Overview: Bags, a SP+ Company, is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every...


  • Carrollton, United States Bags Full time

    Job DescriptionJob DescriptionOverviewBags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables...


  • Carrollton, United States Magna International Full time

    About us We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. Forward. For all. Group Summary The Magna Exteriors portfolio of products includes access systems such as...