Natural Language Processing Analyst

2 weeks ago


Charlotte, United States Brooksource Full time
*Natural Language Processing Analyst*

Charlotte, NC

Brooksource is searching for a talented NLP Analyst to join one of the largest Telecommunications companies in the US. This person will be joining the Digital Services & CX team that supports all IVR operations. This position is responsible for working with business and IT to create NLP training and testing data to identify utterances & patterns in the conversational IVR tool. This is an ideal opportunity for someone wanting to get into a first-in-class environment while continuously wanting to learn and grow within their career to make a large impact within our client’s daily functions.

*Duties and Responsibilities*
* Identify utterances, synonyms, patterns, etc., by working with the business and conversation designer
* Train the bot using Kore (or comparable tool) NLP engine, test and optimize performance/ NL accuracy during project tenure.
* Develop a fine-tuned ontology and knowledge graph for optimal NLP performance on Q&As.
* Monitor/ analyze chat history (during UAT/ business pilot/ post go live) and train the bot with new set of valid utterances, synonyms, patterns derived from failed scenarios
* Work with business and IT to create NLP training and testing data.

*Experience*
* Experience writing alternate utterances, identifying synonyms/patterns in business use cases
* Experience using a bot builder for NL / ML training a plus
* Expertise in languages; linguistics – “speech scientist” mindset.
* Knowledge of NLUs and how to train/review them.
* Ability to document effectively – Visio is a nice to have.
* 1-2 years of NLP experience

*Compensation: $30-$50 (Dependent on experience level)*

Job Types: Full-time, Contract

Pay: $40.00 - $50.00 per hour

Expected hours: 40 per week

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Experience level:
* 1 year
* 2 years
* 3 years
Schedule:
* Monday to Friday

Ability to Relocate:
* Charlotte, NC 28217: Relocate before starting work (Required)

Work Location: Hybrid remote in Charlotte, NC 28217

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