Natural Language Processing Analyst
2 weeks ago
Natural Language Processing Analyst
Charlotte, NC
Brooksource is searching for a talented NLP Analyst to join one of the largest Telecommunications companies in the US. This person will be joining the Digital Services & CX team that supports all IVR operations. This position is responsible for working with business and IT to create NLP training and testing data to identify utterances & patterns in the conversational IVR tool. This is an ideal opportunity for someone wanting to get into a first-in-class environment while continuously wanting to learn and grow within their career to make a large impact within our client s daily functions.
Duties and Responsibilities
- Identify utterances, synonyms, patterns, etc., by working with the business and conversation designer
- Train the bot using Kore (or comparable tool) NLP engine, test and optimize performance/ NL accuracy during project tenure.
- Develop a fine-tuned ontology and knowledge graph for optimal NLP performance on Q&As.
- Monitor/ analyze chat history (during UAT/ business pilot/ post go live) and train the bot with new set of valid utterances, synonyms, patterns derived from failed scenarios
- Work with business and IT to create NLP training and testing data.
Experience
- Experience writing alternate utterances, identifying synonyms/patterns in business use cases
- Experience using a bot builder for NL / ML training a plus
- Expertise in languages; linguistics speech scientist mindset.
- Knowledge of NLUs and how to train/review them.
- Ability to document effectively Visio is a nice to have.
- 1-2 years of NLP experience
Pay Rate: $30-$50/hr (Dependent on experience)
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