Dental - Customer Service - Patient Access Rep
2 weeks ago
About United Health System
Welcome to United Health System , where excellence in healthcare meets a commitment to compassionate and personalized patient care. At United Health System , we are dedicated to fostering an environment that values innovation, collaboration, and the well-being of our patients and staff. As a leading healthcare organization, our mission is to provide high-quality healthcare services across diverse communities.
Mission:
Our mission at United Health System is to deliver exceptional and comprehensive healthcare services that prioritize the unique needs of each individual. We strive to contribute to the health and well-being of the communities we serve, guided by principles of compassion, integrity, and excellence.
Core Values:
1. Patient-Centered Care: We prioritize the health and satisfaction of our patients, tailoring our services to address their individual needs.
2. Innovation: We embrace innovation in healthcare, staying at the forefront of industry advancements to provide the best possible care to our patients.
3. Collaboration: We believe in the power of collaboration, fostering strong partnerships with our healthcare teams and the communities we serve.
Career Opportunities:
At United Health System , we recognize that our success is driven by the dedication and expertise of our staff. We offer exciting career opportunities for passionate and qualified individuals who share our commitment to delivering exceptional patient care.
Join us on our journey to make a positive impact in the healthcare industry. If you are seeking a fulfilling career in an organization that values diversity, inclusivity, and professional growth, explore our current job openings and consider joining United Health System .
United Health System is an equal opportunity employer, promoting diversity, inclusion, and equal opportunities for all qualified applicants.
Position: Dental - Customer Service - Patient Access Rep
Location: Escondido , CA, 92025
Duration: 13 Weeks Contract
Pay rate: $25/hr on W2
Shift: 8 hrs Shift 08:00 AM - 05:00 PM
Must be bilingual English/Spanish
EPIC experience is a big PLUS
Dental front desk experience preferred, medical reception experience helpful too
Job Responsibilities:
Essential Functions
1. Applies the step-by-step AWAKEN process to consistently fulfill our patients' needs and help the Dental Department maintain excellent Patient Satisfaction scores. AWAKEN: Anticipate, Welcome, Appreciate, and Keep it real, Excellence and Never.
2. Answers telephones, routes call, takes messages and provides routine information to patients or staff. Responds to all telephone inquiries in a timely and courteous manner.
3. Provides guidance and direction to visitors and patients. Calls for transportation as necessary.
4. Verifies patient's demographic and personal information and enters them in the appropriate EHR program.
5. Verifies insurance benefits and eligibility by using eligibility portal in Nextgen and Medi Cal.
6. Schedules appointments by telephone and in person; follows up on failed and cancelled appointments. Performs the 24 or 48-hour patient appointment reminder calls or updates status of text message calls into Dentrix. Contacts patients if their provider is unavailable on any given day and documents any patient cancellations. Calls patients to backfill any open appointment slots.
7. Covers for the Patient Service Lead when on leave and performs any task required from a Patient Services Lead.
8. Responsible to communicate equipment and office maintenance as needed.
9. Must collect patient payments, co-payments and deductibles and generate accurate receipts for dental services rendered. Utilizes POS machine for Credit Card payment processing. Collects all daily payments, balances against Dentrix reports, processes the needed documentation and personally delivers fund to Lead.
10. Presents treatment plan estimate and makes financial arrangement with patient at time of consultation based on the patient's insurance coverage. Generates financial contracts, explains, and collects signatures from all private and sliding fee scale patients. Processes all financial contracts and submits them to the billing department accordingly.
11. Effectively identifies patient grievances, follows established protocols to resolve or determines escalation level and need to refer to supervisors.
12. Performs follow up on unpaid accounts during the check-in or check out process to ensure collections report are within the organization's expectations of 95% or above.
13. Keeps abreast of all changes via web and/or by leadership with regards to changes in Medi Cal coverage for dental service.
14. Responsible for creating a patient record for all new patients.
15. If needed, responsible for assisting patients in the filling out of registration and Medical History forms.
16. Responsible for organizing new patient charts and ensures that all needed documents are signed by patient.
17. Responsible for sorting correspondence and referrals, etc. identify with label and scan into document center in EHR system.
18. Maintain privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes. Comply with all HIPAA regulations regarding corporate integrity and security obligations.
19. Assures a signature on all reports, correspondence, referrals, etc. from the appropriate provider before filing the chart.
20. Assists patients in completing a record release/request form as needed.
Brief Company Intro United Health System is a well known provider for healthcare services within United States. United Health System has always strived to be Customer-oriented, Compassionate, Candid and Compliant. We are committed for your success. You can count on us We believe in working as a team with persistent stress on excelled deliverance. Our underlined principle is that honest and sincere disposition pays off. In continuous quest to be the best for both our clients and our employees we work with simple strategies that produce best results.
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