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Bilingual Spanish Customer Service Dental

1 month ago

Escondido CA, United States United Health Systems Full time

About United Health System
Welcome to United Health System , where excellence in healthcare meets a commitment to compassionate and personalized patient care. At United Health System , we are dedicated to fostering an environment that values innovation, collaboration, and the well-being of our patients and staff. As a leading healthcare organization, our mission is to provide high-quality healthcare services across diverse communities.
Our mission at United Health System is to deliver exceptional and comprehensive healthcare services that prioritize the unique needs of each individual. We strive to contribute to the health and well-being of the communities we serve, guided by principles of compassion, integrity, and excellence.
Patient-Centered Care: We prioritize the health and satisfaction of our patients, tailoring our services to address their individual needs.
Innovation: We embrace innovation in healthcare, staying at the forefront of industry advancements to provide the best possible care to our patients.
Collaboration: We believe in the power of collaboration, fostering strong partnerships with our healthcare teams and the communities we serve.
At United Health System , we recognize that our success is driven by the dedication and expertise of our staff. If you are seeking a fulfilling career in an organization that values diversity, inclusivity, and professional growth, explore our current job openings and consider joining United Health System .
United Health System is an equal opportunity employer, promoting diversity, inclusion, and equal opportunities for all qualified applicants.
Position: Dental - Customer Service - Patient Access Rep
Duration: 13 Weeks Contract
Shift: 8 hrs Shift 08:00 AM - 05:00 PM
Must be bilingual English/Spanish
EPIC experience is a big PLUS
Dental front desk experience preferred, medical reception experience helpful too
Applies the step-by-step AWAKEN process to consistently fulfill our patients' needs and help the Dental Department maintain excellent Patient Satisfaction scores. Answers telephones, routes call, takes messages and provides routine information to patients or staff. Responds to all telephone inquiries in a timely and courteous manner.
Schedules appointments by telephone and in person; Contacts patients if their provider is unavailable on any given day and documents any patient cancellations. Responsible to communicate equipment and office maintenance as needed.
Must collect patient payments, co-payments and deductibles and generate accurate receipts for dental services rendered. Collects all daily payments, balances against Dentrix reports, processes the needed documentation and personally delivers fund to Lead.
Presents treatment plan estimate and makes financial arrangement with patient at time of consultation based on the patient's insurance coverage. Generates financial contracts, explains, and collects signatures from all private and sliding fee scale patients. Processes all financial contracts and submits them to the billing department accordingly.
Performs follow up on unpaid accounts during the check-in or check out process to ensure collections report are within the organization's expectations of 95% or above.
Keeps abreast of all changes via web and/or by leadership with regards to changes in Medi Cal coverage for dental service.
If needed, responsible for assisting patients in the filling out of registration and Medical History forms.
Responsible for organizing new patient charts and ensures that all needed documents are signed by patient.
Responsible for sorting correspondence and referrals, etc. identify with label and scan into document center in EHR system.

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