Desktop Support Technician
3 weeks ago
*Responsibilities:*
* Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
* Act as the initial point of contact for all computer and system related concerns from clients or other employees
* Assist management in creating training materials pertaining to computer troubleshooting and usage
* Organize and file documentation pertaining to warranties and instructional guides for computer hardware
* Maintain a working log detailed all required system updates, as well as the date of completion
* Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
* Resolve technical issues related to network interruptions
* Install and configure computer systems and applications within the company.
*Technical knowledge:*
* Windows & Mac operating system knowledge
* Advantage if Linux is there. Not mandatory
* Good knowledge on rebuilding Mac and Windows
* Good knowledge about basic windows and Mac Troubleshooting
* Able to troubleshoot audio video devices
* Should have knowledge in hosting virtual meetings
Job Types: Full-time, Contract
Pay: $25.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Desktop support: 5 years (Required)
* Mac OS: 2 years (Required)
* Active Directory: 2 years (Required)
Work Location: In person
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