Level 4 Lab Support Technician

4 weeks ago


Hillsboro, United States eXcell Full time

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

We are currently seeking a qualified Level 4 Lab Support Technician to join our client's team at an onsite position in Hillsboro, OR and provide physical Touch / Hardware / Software support to supported labs while taking direction from Client management.
 
Duties and Responsibilities:

  • Create and deploy solutions based on JIRA tickets for custom builds, repairs, and cluster setups

  • Resolve JIRA lab support tickets based on priorities defined by Client management

  • Ensure solutions / clusters are completed correctly and on timely basis

  • Provide updates and clear communications on tickets

  • Deploy OS and configure server / clusters as part of a solution deployment

  • Troubleshoot Linux and hardware issues

  • Facilitate hardware changes, installation, or removal of hardware (CPU, RAM, Storage, Network interfaces, etc.)

  • Root cause and resolve hardware and configurations, serial console knowledge

  • Follow network security policies on Main Lab and Secure External Datalink (SED) Networks

  • Some Window installations may be needed using IT build manage and process but will be infrequent

  • Keep the lab space clean, safe, and organized

  • Perform cable and rack management

  • Rack and Un-rack servers, PDU's, and network gear

  • Move equipment to, from and around lab space

  • Create shipment documentation and assist with getting shipments over to shipping

  • Pick up components from receiving location around campus

  • Provide Misc. lab support and complete paperwork / general admin (safety maintenance walkthroughs, lab trainings, etc.)

  • Dispose EOL systems, old components and systems no longer needed based on directions provided
     

 
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.



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