Level 4 Lab Support Technician
4 weeks ago
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
We are currently seeking a qualified Level 4 Lab Support Technician to join our client's team at an onsite position in Hillsboro, OR and provide physical Touch / Hardware / Software support to supported labs while taking direction from Client management.
Duties and Responsibilities:
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Create and deploy solutions based on JIRA tickets for custom builds, repairs, and cluster setups
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Resolve JIRA lab support tickets based on priorities defined by Client management
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Ensure solutions / clusters are completed correctly and on timely basis
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Provide updates and clear communications on tickets
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Deploy OS and configure server / clusters as part of a solution deployment
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Troubleshoot Linux and hardware issues
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Facilitate hardware changes, installation, or removal of hardware (CPU, RAM, Storage, Network interfaces, etc.)
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Root cause and resolve hardware and configurations, serial console knowledge
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Follow network security policies on Main Lab and Secure External Datalink (SED) Networks
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Some Window installations may be needed using IT build manage and process but will be infrequent
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Keep the lab space clean, safe, and organized
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Perform cable and rack management
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Rack and Un-rack servers, PDU's, and network gear
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Move equipment to, from and around lab space
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Create shipment documentation and assist with getting shipments over to shipping
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Pick up components from receiving location around campus
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Provide Misc. lab support and complete paperwork / general admin (safety maintenance walkthroughs, lab trainings, etc.)
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Dispose EOL systems, old components and systems no longer needed based on directions provided
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
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