LMS Administrator

3 weeks ago

Remote, United States eTeam Inc Full time
AD01

Title: LMS Administrator

Location : California (Remote)

Roles & Responsibilities :

The Learning Management System (LMS) Administrator will interface with all functions within the organization that have LMS training needs and will manage several tasks related to system configuration, content implementation, enhancements, reporting, troubleshooting, and annual system upgrades.

Roles & Responsibilities:
• Create, revise, maintain, and troubleshoot learning objects, course structures, programs, etc. based on requirements and per business needs.
• Provide recommendations on learning object configuration based on adult learning principles and instructional design best practices.
• Work with key stakeholders and content designers to develop and manage the content library.
• Understand the change control process and can advise customers on proper processing and configuration of training materials in the ACCS (Automated Change Control System) and the LMS to maintain integrity of controlled content.
• Configure curricula and compliance training requirements effectively and efficiently to meet all organizational and regulatory standards.
• Develop of LMS process maps, WI, test scripts, or other relevant documentation needed to support changes to existing functionality or procedures related to the system.
• Perform User Acceptance Testing (UAT) and QA testing for content and system updates.
• Create comprehensive user guides and deliver training on system workflows and functionality.
• Provide timely and customer-centric support for LMS tickets related to technical or content troubleshooting, curriculum implementation, navigation, or optimization inquiries.
• Participate in LMS releases and support the annual Learning Management System upgrade; tasks include but not limited to writing, reviewing, and executing test scripts; troubleshooting user issues; providing end user training and support to drive adoption and satisfaction with new features.
• Lead initiatives to improve content configuration and implement system infrastructure enhancements
• Work with management to measure, monitor, and improve LMS experience
• Manage metrics and run standard and custom reports as needed to respond to management inquiries and monitor LMS KPIs
• Serve as LMS expert for multiple stakeholders to collaborate and problem solve addressing business learning needs.
• Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Perform other duties as assigned

Skills, Experience, Education, & Training:
• Minimum Education: Bachelor's degree, education and or training degree/concentration preferred
• Minimum of 2 years' experience as an LMS administrator; experience with SAP Success Factors and content management systems preferred
• Proficient in Microsoft Office and with the ability to learn new software systems.
• Training experience and /or knowledge of adult learning theory and instructional design is a plus.
• Experience working with validated systems and supporting users in a medical device company desirable
• Strong project management and data analytics skills
• Ability to multi-task and adapt to change without losing focus of priorities
• Excellent interpersonal and communication skills
• Ability to present training course material to large and small groups of people and to effectively facilitate their learning process
• Ability to work independently and collaboratively in a matrixed and fast-paced environment
• An understanding of regulatory, GDP (Good Documentation Practices) and GMP (Good Manufacturing Practices) requirements, especially pertaining to training, quality records and process control is a plus

• Technical aptitude and problem-solving skills for LMS management and user support.

Job Types: Full-time, Contract

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:
* 401(k)
* Dental insurance
* Health insurance
Experience level:
* 1 year
* 2 years
* 3 years
* Under 1 year
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Experience:
* VMWare: 1 year (Preferred)
* Linux: 1 year (Preferred)

Security clearance:
* Confidential (Preferred)

Work Location: Remote

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