Service and Parts Director- CDJR

3 weeks ago

Muscatine, United States Ed Morse Automotive Group Full time
Overview:

Accelerate your career with Ed Morse Automotive Group With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

Ed Morse CDJR & FORD Muscatine is looking for a Service and Parts Director to join our team

Looking for a Service and Parts Director who can run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. This role will Ensure that the daily inventory of technician's time is consistently sold to service customers. Manages employees in the Service Department, Parts Department, Service Porter's, and Service Advisors. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This position is for our multi-line dealership in Muscatine, Iowa. Relocation assistance available.

Responsibilities:

Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivate, counsels, and monitor the performance of all service department staff.
Maintains reporting systems required by general management and the factory.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
Strives for harmony and teamwork within the department and with all other departments.
Develops and implements a marketing plan which promotes new and repeat business.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing, and all are processed correctly.
Holds weekly department meetings.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Informs repair technicians of time allowances on each repair order, as needed.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures that the work areas and customer waiting area are kept clean.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Ensures the proper care, storage, and inventory of special tools.
Ensures that customers' service files are up-to-date and readily available for reference.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Establishes and maintains follow-up with all customers to confirm satisfaction with the service experience, in a timely fashion.
Maintains safe work environment.
Maintains a professional appearance.
Inspects Repair Order Hard Copies for proper documentation of customer complaint, cause, and correction.
Inspects "Flag-Time" verses actual time to ensure they are within manufacturer guidelines.
Qualifications:
Ten + years of management experience minimum in a dealership/ auto repair facility
Experienced in CDK, CDK Service Smartt, and CDK Service.
Ability to read and comprehend instructions and information. High school diploma or the equivalent.
Factory training credentials. Ten years of supervisory experience.
Excellent communication, supervisory, and managerial skills.
Ability to operate the department at a profit according to dealership guidelines.
Must have valid in-state driver’s license and safe driving record.
Must be a team player with impeccable honesty and integrity.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

Weekly Pay
Uncapped earning potential -Bonuses, Commissions, etc.
401K with company match
Competitive Health Benefits including: Medical, Dental, Vision
Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
Employee Assistance Program
Quarterly Wellness Program
Vacation Pay
Six Paid Holidays each calendar year
Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
Employee Referral Program - Get rewarded for working with friends
Become involved in our community with Ed Morse Cares
Unlimited career potential - opportunities in multiple states with over 24 brands
Ongoing Education - receive manufacturer and product knowledge training

  • Cashier (Part-time) - Ford/CDJR Muscatine

    2 weeks ago

    Muscatine, United States ED Morse Auto Full time

    Overview: Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented...

  • Maintenance Director

    7 days ago

    Muscatine, United States Aspire Nursing and Rehab of Muscatine Full time

    Job DescriptionJob DescriptionAspire Nursing and Rehab of Muscatine is hiring a Maintenance Director to work at the facility providing both short term rehabilitation and long-term care.Position Summary: The Maintenance Manager assumes administrative authority, responsibility and accountability to maintain the facility physical plant and essential mechanical,...

  • Internet Sales Manager Ed Morse Ford/CDJR

    3 weeks ago

    Muscatine, United States Ed Morse Automotive Group Full time

    Overview:Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented...

  • Internet Sales Manager Ed Morse Ford/CDJR

    3 weeks ago

    Muscatine, United States Ed Morse Automotive Group Full time

    Overview:Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented...

  • Director, Advanced Equipment

    1 week ago

    Muscatine, United States Bridgestone Americas Full time

    Bridgestone Americas Director, Advanced Equipment & System Development Muscatine , Iowa Apply Now Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just a...

  • Internet Sales Manager Ed Morse Ford/CDJR

    2 weeks ago

    Muscatine, IA, United States Ed Morse Automotive Group Full time

    Overview: Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a...

  • CNA- Full-Time or Part-Time

    5 days ago

    Muscatine, United States Lutheran Homes Society Full time

    Lutheran Living is looking for a full- and part-time CNAs on all shifts to provide loving and quality care and service to our residents living in our independent, assisted and memory care community. Lutheran Living was recognized as a 2023 recipient of the Bronze Commitment to Quality Award by AHCA/NCAL for our commitment to improving the lives of seniors...

  • Service Technician

    1 month ago

    Muscatine, United States Sinclair Tractor Full time

    Job DescriptionJob DescriptionDo you have a love for AG equipment? Do you enjoy working on equipment and sharing your knowledge with others to help them with their equipment needs?Apply at Sinclair Tractor today! We are seeking Entry Level and Experienced Technicians!A Sinclair Tractor Service Technician independently performs basic/complex diagnostics,...

  • Automotive Technician

    2 months ago

    Muscatine, United States Dale's Service Center Full time

    Job DescriptionJob Description**Position is located in Davenport, IA**Dale’s Service Center is a growing, fast-paced, and forward-thinking auto repair shop in Davenport and we’re searching for our next superstar technician! If you are a dedicated and motivated technician we want you to join our outstanding team!We offer a generous salary and benefits...

  • Certified Nurse Aide

    2 days ago

    Muscatine, United States Aspire Nursing and Rehab of Muscatine Full time

    Job DescriptionJob DescriptionAspire of Muscatine is hiring CNA's (Certified Nurse Aide) to work both short-term rehabilitation and long-term care.POSITION SUMMARY: Under the supervision of the Director of Nursing, the incumbent Certified Nurse Aide utilizes a general understanding of the principles of Nursing and basic physical assessment skills in the...

  • Car X

    1 week ago

    Muscatine, United States Monro Muffler Brake & Service Full time

    Company Description CarX Tire & Auto is part of Monro, a strong, growing company. Founded in 1957 in Rochester, New York, we now have over 1150 company-owned locations operating as Monro Auto Service and Tire Centers, Mr. Tire Auto Service Centers, CarX Tire & Auto Service, The Tire Choice, Ken Towery's Tire and Autocare, TreadQuarters Discount Tire stores,...

  • Registered Nurse

    2 days ago

    Muscatine, United States Aspire Nursing and Rehab of Muscatine Full time

    Job DescriptionJob DescriptionAspire of Muscatine is hiring a Registered Nurse (RN) to work both short term rehabilitation and long-term care.Position Summary: In conjunction with the Unit Director, the Registered Nurse utilizes a general understanding of the principles of Nursing in the development of and implementation of individualized Nursing Care Plans...

  • Financial Services Associate/Float

    1 week ago

    Muscatine, United States Central Bancshares Inc Full time

    The position will float between Roscoe, Il & Beloit WI. Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures. In addition to teller transaction duties and responsibilities, this position includes opening, maintaining and closing all account types, solving client problems, ordering...

  • Automotive Service Technician 3

    1 week ago

    Muscatine, United States Blain's Farm & Fleet Full time

    Job Description At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been...

  • Assistant Day Camp Director

    7 days ago

    Muscatine, United States The Salvation Army USA Central Territory Full time

    This is a temporary camp position that will run from June 3 to August 9th. Starting salary is $13 per hour. The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel...

  • Retail Service Specialist

    3 days ago

    Muscatine, United States Goodwill Full time

    ** Retail Service Specialist - Muscatine - Full Time** **Job Category****:** Retail **Requisition Number****:** RETAI002218 Showing 1 location **Job Details** **Description** a full time **Retail Service Specialist** for our **Muscatine** **Store**! The Retail Service Specialist is responsible for providing excellent customer service to everyone they...

  • Dairy Clerk

    3 weeks ago

    Muscatine, United States Hy-Vee Supermarket Full time

    Responsible for rotating and replenishing merchandise and ensuring highest quality standards are met. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team mem Dairy, Clerk, Department Manager, Store Manager, Store Director, Customer Service, Retail, Grocery

  • Assistant Day Camp Director

    6 days ago

    Muscatine, United States The Salvation Army Central Territory Full time

    Job DescriptionThis is a temporary camp position that will run from June 3 to August 9th.Starting salary is $13 per hour.The Salvation Army Mission:The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach...

  • Concierge - No Experience Required

    1 month ago

    Muscatine, United States Addington Place of Muscatine Full time

    About Arvum Senior LivingArvum Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused Assisted Living and Memory Care communities throughout the Midwest in Illinois, Iowa, Kansas, Missouri, and Wisconsin. Our company, which was built on our “Pillars of Excellence,” employs...

  • Family Nurse Practitioner

    7 days ago

    Muscatine, United States QuickVisit Full time

    Job DescriptionJob DescriptionMount Pleasant, Iowa* $10,000 Sign On Bonus or Relocation Package Available! * QuickVisit Urgent Care is seeking a Full-Time Family Nurse Practitioner to join our team! We are dedicated to helping patients by delivering the highest quality, most affordable, and accessible healthcare in the communities we serve. We are a...