Customer Relations Specialist

2 weeks ago

Osceola, United States Compass Health Network Full time
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast paced, requiring continuous interactions with co-workers and patients.

This is a full-time, benefit eligible position working 40 hours weekly, Monday-Thursday, 7:30am-6:00pm.

The Customer Relations Specialist responsibilities include:

Core Responsibilities
Greet patients as they arrive and stay consistent with the company's customer service philosophy
Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
Data Entry into EHR systems
Complete financial paperwork, ensuring all required forms are completed in entirety
Verify insurance/demographic information at each visit and update if necessary
Collect co-pays, when applicable
Answer phone in polite and courteous manner
Direct phone calls and messages to appropriate office staff
Monitor waiting area to ensure timeliness of appointments
Check provider's schedule daily for additions
Receive daily reports from MIS for information needed on patients that have upcoming appointments
Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
Disperse daily mail
Ensure lobby/waiting area is clean and picked up
Travel to other clinic sites, as needed
Other Responsibilities
Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
Conduct self in accordance with employee manual
Attend all training as required by company, Accreditors and Funders
Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
Communicate any changes/updates discovered through other means to Office Supervisor
Other duties as assigned

High School/GED preferred.

At least one year experience in customer service required.

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

Competitive benefits
Advancement opportunities
Professional development
Licensure supervision
Mentor opportunities
Tuition reimbursement
Scholarship program
Employee Assistance Program
Headspace Access
Paid time off & Paid Holidays
NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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