Customer Service Representative

2 weeks ago


Portland, United States United Salad Co. Full time
FT/PT Status: Full Time - In Office (Non-Remote)

Location: Portland, Oregon (97211)

Shift: Flexible working hours from - (7:00 AM to 3:30/4:00 PM) or (8:00 AM to 4:30/5:00 PM)

Hourly Rate: DOE (Depending on Experience)

United Salad Co. is one of the area’s largest family-owned distributors of fresh produce, grocery and foodservice products across the Pacific Northwest region. We distribute produce to national and independent grocers, restaurants, schools, and other institutions from local farmers and growers across the globe.

Benefits Include:

Medical & Dental insurance through Kaiser.
PTO accruals begin on the first day
401(k) Retirement Plan

Responsibilities:

Provides customer service support with order entry and phone sales responsibilities
Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
Processes data entry for driver logs and credits
Confers with customers by telephone or in-person to provide information about products or obtain details of complaints
Assists senior sales staff with calls and various administrative tasks as requested
Keeps notations of customer interactions or transactions, recording details of inquiries, complaints as well as actions taken
Resolves customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Recognize individual customer service needs and resolve their inquiry
Checks to ensure that appropriate changes were made to resolve customer’s problems
Manages incoming and outgoing calls on a multi-line phone
Responds to e-mail inquiries in a timely fashion
Other duties as assigned

Job Qualifications:

3-5 years of customer service experience (including over-the-phone and in-person)
Experience in de-escalating conflict
Highly organized and strong attention to detail
Excellent written and verbal communication skills
Proven ability to problem-solve
Positive friendly attitude
Ability to stay calm in a fast-paced/energetic environment
Self-motivated, self-starter that works well in a team environment
Previous experience with the Office Suite (Word, Excel, and Outlook primarily) strongly preferred
Ability to work cooperatively with all departments as necessary
Multi-tasking with a strong emphasis on thinking on your feet
Demonstrated customer service success
10 key accuracy and proficiency

*Position is contingent upon a successful background check and ability to pass a drug screen, including THC.

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