Technical Support Specialist
2 weeks ago
*Contract Duration: 9+ months*
*Job Location: Troy, NY 12180*
*Note: This is 100% onsite.*
*Job Description:*
* 2-3 years of technical support experience is required.
* Experience with asset retrieval, ticket processing, wiping of assets, updating of the CMDB, packing and shipping and maintaining the accuracy of the CMDB.
* Experience in ticket processing, stock evaluation, vending machine stocking, equipment pick up and storage and other ITAM duties.
* Ensures client specific Service Level Agreements are met.
* Ensure incident and request tickets are updated accordingly within the ticketing system.
* Experience with Microsoft Outlook, teams, Word and Excel.
* Strong customer service skills preferred.
* Requires teamwork, ability to work independently, clear communication both verbally and written.
* Maintains a high degree of professionalism in actions, demeanor and dress.
*IND\_ADIT*
Job Type: Contract
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Technical support: 2 years (Required)
Ability to Commute:
* Troy, NY 12180 (Required)
Work Location: In person
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