Application Specialist

2 weeks ago


Troy, United States Tebis Technische Informationssysteme AG Full time

The Application Specialist is a customer contact for technical questions and issues regarding the Tebis application. You will provide technical support to customers, be responsible for administration of cases in the CRM system, and ensure close technical cooperation to Tebis HQ. *Frequent travel is required to customer locations. Responsibilities: First-level support via telephone and email correspondence for customers Documentation of all helpdesk cases in the CRM system according to guidelines Follow the Tebis error management process by prioritzing and submitting software errors and enhancement requests according to guidelines Participate as a technical contact at customer events, trade shows and workshops Independent preparation and implementation of technical presentations and demos to prospects, customers and partners Conduct Tebis training for prospects and customers at the Tebis office or onsite at a customer's location Technical support of cooperation partners Independent verification of software corrections and enhancements, correspondence to the customer Provide CAD/CAM services including support visits and troubleshooting either at Tebis office or onsite at a customer's location Implementation of Tebis products onsite at a customer's location Execution of benchmarks for prospects and customers Last-level support for OEM customers using project management methods Last-level support in complex and critical situations for customers and partners using project management methods Requirements:

High School Diploma Technical training Trade school in manufacturing Preferred Tebis application experience Self-confident To apply:

Please email your resume and cover letter to info@tebisusa.com Are you interested? We look forward to receiving your complete application including your availability and desired salary.

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