Claims Service Representative II

2 weeks ago

Coppell, United States Automobile Club of Southern California Full time
Claims Service Representative II - Subrogation

This position handles moderate to higher complexity claim matters involving material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation, and negotiation of moderate to higher complexity claims.  With minimum to  moderate supervision, the position employs discretion and independent judgment to ensure compliance with state and federal law, established company, technical, and customer service best practices.   Ability to obtain Adjuster’s licenses for all states where the organization does business, and to obtain said licenses within 120 days of employment is mandatory.   

Position works within specific limits and authority to:

  • Evaluate evidence to confirm liability, damages, and possible avenues of recovery.   
  • Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, liability findings, and applicable subrogation laws and regulations either verbally or in writing in compliance with regulatory and statutory requirements.
  • Negotiate within settlement authority with various parties.
  • Update database production reports and document and update claim files via company systems.
  • Control expenses for areas of responsibility.
  • Coordinate with internal and external departments as required.
  • Enhance member relationship by diversifying use of products and services when appropriate.
  • Perform other duties and responsibilities as assigned or required.

Education

  • Four-year college degree or equivalent combination of education and experience required.

Experience

  • Typically has 5 to 15 years claims handling experience.

Knowledge/Skills/Competencies

  • Moderate computer literacy required.
  • Moderate understanding of negligence desired.
  • Moderate knowledge of fault assessment and subrogation principles required.
  • Advanced organization and planning recognition skills required.
  • Advanced oral and written communication skills required.
  • Advanced interpersonal skills required.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

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