Sr Imaging Representative

5 days ago

Houston, United States Houston Methodist Hospital Full time

At Houston Methodist, the Senior Imaging Representative position is responsible for performing as an Imaging Rep in addition to providing advanced critical thinking and problem resolution with a focus on the patient visit experience within the Imaging department. Responsibilities for this position include performing more complex processes related to scheduling or other specialized department related protocols with an emphasis on high level customer service. The Senior Imaging Representative position serves as a liaison for the patient, medical staff, and third parties as well as a role model, trainer, and mentor to new hires and less experienced staff.

PEOPLE ESSENTIAL FUNCTIONS
  • Greets customers and responds to general and specific inquiries that require advanced department knowledge and critical thinking skills. Answers and triages customer calls and questions.
  • Performs more complex processes related to scheduling, registration data financial clearance activities or other specialized department related protocols.
  • Coordinates patient flow as directed with consistency, timeliness, and advanced skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials.
  • Role models healthy communication such as mitigation of conflict, leading problem-solving and resolution efforts. Serves as a preceptor, mentor and resource to less experienced staff. Recommends initiatives to improve department scores for employee engagement.

SERVICE ESSENTIAL FUNCTIONS
  • Ensures high quality service is provided in designated areas. Responds promptly to requests and keeps open channels of communication, building rapport with physician, patient and service areas. Maintains confidentiality in all communications.
  • Anticipates and coordinates department needs, contributing to patient, employee and physician satisfaction.
  • Responds to patient records requests per protocol; updates EMR as needed. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Serves as a liaison for the patient, medical staff, and visitors. Communicates to resolve patient and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
  • Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness. Obtains physicians' orders are followed, as needed.
  • Identifies and assesses issues and opportunities for improvement and implements changes following managerial review. Follows up on action items to ensure completion of assignments.

FINANCE ESSENTIAL FUNCTIONS
  • Works with patient access staff to confirm insurance authorization has been obtained as needed. Educates patients and others about potential financial responsibilities as necessary.
  • Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
  • Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate. Identifies cost savings or opportunities for efficiencies.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters. Maintains adaptability and flexibility during changing demands.
  • Offers innovative solutions through participation in performance improvements projects and activities. Follows up on action items to ensure completion of assignments.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE
  • Three years of experience in a related role within healthcare
LICENSES AND CERTIFICATIONS - REQUIRED
  • N/A
KNOWLEDGE, SKILLS, AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Possesses excellent customer service skills, as well as organizational and critical thinking skills
  • Demonstrates proficient use of computer hardware and software with the ability to naviagete multiple systems simulataneously
  • Intermediate knowledge of medical terminology
  • Demonstrates effective and appropriate decision-making judgement, and confidentiality as well as attention to detail and follow-through
  • Working knowledge of insurance requirements for reimbursement as appropriate

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

  • Uniform No
  • Scrubs No
  • Business professional Yes
  • Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

  • On Call* No

TRAVEL**
**Travel specifications may vary by department**

  • May require travel within the Houston Metropolitan area No
  • May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.

  • Sr Imaging Representative

    4 days ago

    Houston, United States Houston Methodist Hospital Full time

    At Houston Methodist, the Senior Imaging Representative position is responsible for performing as an Imaging Rep in addition to providing advanced critical thinking and problem resolution with a focus on the patient visit experience within the Imaging department. Responsibilities for this position include performing more complex processes related to...

  • Sr Imaging Representative Full-time

    3 days ago

    Houston, United States Houston Methodist West Hospital Full time

    At Houston Methodist, the Senior Imaging Representative position is responsible for performing as an Imaging Rep in addition to providing advanced critical thinking and problem resolution with a focus on the patient visit experience within the Imaging department. Responsibilities for this position include performing more complex processes related to...

  • Sr Imaging Representative Full-time

    2 weeks ago

    Houston, United States Houston Methodist West Hospital Full time

    At Houston Methodist, the Senior Imaging Representative position is responsible for performing as an Imaging Rep in addition to providing advanced critical thinking and problem resolution with a focus on the patient visit experience within the Imaging department. Responsibilities for this position include performing more complex processes related to...

  • Sr Imaging Representative Full-time

    1 week ago

    Houston, United States Houston Methodist West Hospital Full time

    At Houston Methodist, the Senior Imaging Representative position is responsible for performing as an Imaging Rep in addition to providing advanced critical thinking and problem resolution with a focus on the patient visit experience within the Imaging department. Responsibilities for this position include performing more complex processes related to...

  • Sr Imaging Representative

    4 days ago

    Houston, TX, United States Houston Methodist Hospital Full time

    At Houston Methodist, the Senior Imaging Representative position is responsible for performing as an Imaging Rep in addition to providing advanced critical thinking and problem resolution with a focus on the patient visit experience within the Imaging department. Responsibilities for this position include performing more complex processes related to...

  • Sr Imaging Representative Full-time

    1 week ago

    Houston, TX, United States Houston Methodist West Hospital Full time

    At Houston Methodist, the Senior Imaging Representative position is responsible for performing as an Imaging Rep in addition to providing advanced critical thinking and problem resolution with a focus on the patient visit experience within the Imaging department. Responsibilities for this position include performing more complex processes related to...

  • Sr Imaging Representative Full-time

    4 days ago

    Houston, TX, United States Houston Methodist West Hospital Full time

    At Houston Methodist, the Senior Imaging Representative position is responsible for performing as an Imaging Rep in addition to providing advanced critical thinking and problem resolution with a focus on the patient visit experience within the Imaging department. Responsibilities for this position include performing more complex processes related to...

  • Sr. Accountant

    2 months ago

    Houston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Sr. Accountant to join our team in Houston, Texas. This role primarily involves ensuring accurate accounting records are maintained, providing management with financial analysis, and assisting with monthly closings. This role is within the power generation industry and requires a proficient understanding of...

  • Sr. MRI Tech- Day Shift

    2 days ago

    Houston, United States Memorial Hermann Health System Full time

    Sr. MRI Tech- Day Shift at Memorial Hermann Health System summary: The Sr. MRI Tech conducts Magnetic Resonance Imaging procedures that aid in diagnosing and treating patients by creating detailed three-dimensional images of body tissues and organs. This role includes mentoring other staff, maintaining equipment quality, and ensuring patient safety and...

  • Sr. MRI Tech- Day Shift

    11 hours ago

    South Houston, United States Memorial Hermann Health System Full time

    Sr. MRI Tech- Day Shift at Memorial Hermann Health System summary: The Sr. MRI Tech at Memorial Hermann specializes in performing Magnetic Resonance Imaging procedures, providing critical support in diagnosing and treating patients. This role involves mentoring junior staff, ensuring quality assurance of imaging equipment, and maintaining patient flow...

  • Director Imaging

    2 weeks ago

    Houston, United States HCA Healthcare Full time

    DescriptionThis position is incentive eligible.IntroductionManagers thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Imaging for our HCA Houston Healthcare Northwest team where...

  • Sr Director, Facilities

    2 weeks ago

    Houston, United States Tailored Brands Inc Full time

    Tailored Brands is a leading omnichannel specialty retailer of menswear, including suits, formalwear and a broad selection of business casual offerings. The company aims to help its customers love the way they look and feel for their most important moments by delivering personalized products and services through a convenient network of stores and e-commerce...

  • Patient Service Representative

    3 months ago

    Houston, United States Houston Medical Imaging Full time

    Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...

  • Imaging Services Coordinator

    6 days ago

    Houston, Texas, United States Houston Methodist Hospital Full time

    Job Summary:As a Senior Imaging Representative at Houston Methodist Hospital, you will play a vital role in ensuring exceptional patient experience and flow within the Imaging department. This position requires advanced critical thinking, problem-solving, and communication skills to provide high-level customer service and serve as a liaison for patients,...

  • Sr. Loan Processor

    1 month ago

    Houston, United States Stellantis Financial Services US Full time

    Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to...

  • Sr Analyst, Commercial Finance

    2 weeks ago

    HOUSTON, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    JOB DESCRIPTION SUMMARY:Commercial Finance Sr. Analyst, responsible for delivering financial and strategic support to Sysco’s corporate Merchandising organization.  The individual must possess strong organizational and analytical skills and be able to manage shifting priorities in an ambiguous setting. Role will include financial reporting and...

  • Sr Analyst, Commercial Finance

    2 weeks ago

    HOUSTON, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    JOB DESCRIPTION SUMMARY:Commercial Finance Sr. Analyst, responsible for delivering financial and strategic support to Sysco’s corporate Merchandising organization.  The individual must possess strong organizational and analytical skills and be able to manage shifting priorities in an ambiguous setting. Role will include financial reporting and...

  • Sr Analyst, Commercial Finance

    2 weeks ago

    HOUSTON, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    JOB DESCRIPTION SUMMARY:Commercial Finance Sr. Analyst, responsible for delivering financial and strategic support to Sysco’s corporate Merchandising organization.  The individual must possess strong organizational and analytical skills and be able to manage shifting priorities in an ambiguous setting. Role will include financial reporting and...

  • Sr. Manager, Strategy

    3 weeks ago

    Houston, United States LyondellBasell Industries Full time

    LyondellBasell Basic Function This position is responsible for managing strategy, processes, and planning to support a broad program and portfolio of Commercial (O&P, I&D, APS) technology initiatives for the Business Interface organization. This position reports to the Sr. Director, Business Interface - Commercial (O&P, I&D, APS) and is a key member of...

  • Sr Manager, Accounting

    4 days ago

    Houston, TX, United States Gulf States Toyota Full time

    Living Our ValuesAll associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we...