Process Optimization Specialist

2 months ago

Houston, United States Houston Methodist Full time

At Houston Methodist, the Process Optimization Specialist position is responsible for providing support to the hospital through research, analysis and recommendation of improvements in order to achieve operational efficiencies. Facilitates organizational efforts for business process improvement, change management, systems redesign and integration, and solution development.

PEOPLE ESSENTIAL FUNCTIONS
  • Partners with frontline providers and operational leadership to identify areas for improvement
  • Communicates effectively with end users, vendors, peers and management on system related topics and issues

SERVICE ESSENTIAL FUNCTIONS
  • Collaborate with stakeholders and other support departments to develop process solutions
  • Assists operational leadership in ensuring reported data and information is accurate, consistent, relevant and timely
  • Educates and trains clients on the utilization and adaptation of systems

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Practices good time management skills ensuring the timely fulfillment of end user and team member service and support requests
  • Utilizes system tools and reports to proactively work with end users and team members enabling their ability to achieve data accuracy on a consistent basis
  • Ensures all reported data and information are accurate, consistent, relevant and timely

FINANCE ESSENTIAL FUNCTIONS
  • Identifies financial and statistical information needed to support decision makers and provides relevant, accurate and timely information

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Collects and shares information through the exploration and integration of external and internal databases/sources
  • Contributes ideas and potential process and procedure improvements on an ongoing basis based on end user support observations, experiences and requests.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION
  • Bachelor's degree required with additional four years of experience (in addition to the minimum experience requirement listed below) required in lieu of degree

WORK EXPERIENCE
  • Three years experience in decision support, clinical or business operations; may consider HM employees with two years experience
  • Experience training end users on system utilization preferred
LICENSES AND CERTIFICATIONS - REQUIRED
  • N/A
KNOWLEDGE, SKILLS, AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Demonstrated ability to effectively train end users on system utilization preferred
  • Basic knowledge of system integration and interface processes
  • Basic problem-solving and data analysis skills
  • Effective communication and user documentation skills
  • Excellent customer service skills and ability to ensure customer expectations are met
  • Proficient in use of email, Word, Processing, Excel, and PowerPoint applications
  • Data analysis, export, manipulation and problem resolution skills
  • Organizational skills including attention to detail
  • Ability to manage competing priorities and assignments simultaneously
  • Knowledge of Heath Care Industry (Clinical, Finance/Accounting, Research) preferred

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

  • Uniform No
  • Scrubs Yes
  • Business professional Yes
  • Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

  • On Call* No

TRAVEL**
**Travel specifications may vary by department**

  • May require travel within the Houston Metropolitan area No
  • May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.

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