Site Manager, Vascular Interventional Radiology and Vascular Surgery Practices, Newark, DE

1 month ago

Newark, United States ChristianaCare Full time

ChristianaCare is looking to hire a full time Site Manager for the Vascular Interventional Radiology and Vascular Surgery practices on the Newark, DE campus.

The team oriented, strategic Site Manager will be responsible for supervising two ambulatory practices and supporting caregivers to ensure that the daily activities and workflows of their clinics and programs are being followed.  The leader will provide front-line direction and problem-solving, serve as the first accountable leader when expectations are not being met, and will provide assistance and support to the team to create an environment for caregivers to provide high quality care to their patients. 

Key Responsibilities

  • Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers (ie MAs, OOAs, RNs)               
  • Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OOAs, RNs)        
  • Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns
  • Ensures that clinic staffing is in place to support the activities and services within their assigned clinic(s) and services.  Addresses caregiver staffing gaps by securing and redeploying caregivers as needed.  Notifies providers of changes in staffing and the actions being taken to restore staffing levels.           
  • Monitors and coaches front desk caregivers (OAs) to ensure that standard operating procedures and workflows are being followed related to registration, phone management, scheduling, and copay collection activities.               
  • Monitors and coach’s non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.                    
  • Conducts daily charge and cash reconciliations in accordance with established policies and procedures.      
  • Ensures that supply levels are maintained to support the activities of the clinic.              
  • Responsible for planning and leading monthly clinic meetings with all non-provider caregivers to share results, celebrate successes, obtain feedback and ideas, address questions and concerns, and provide updates and notifications.                  
  • Supervises and trains non-provider caregivers on daily cash handling and copay collections per established policies and procedures.                
  • Approves all caregiver timecards as assigned.                                  
  • Performs assigned work safely, adhering to established departmental safety rules and practices.  Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other duties as required.

Position Qualifications 

  • High School diploma required.  Associates Degree preferred. 

  • 2 years of office practice experience required; supervisory experience preferred. 

Why ChristianaCare

  • President/CEO Dr. Janice Nevin named among 50 Most Influential Clinical Executives in 2022 by Modern Healthcare

  • ChristianaCare is the largest healthcare system in Delaware centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.

  • Achieved Healthgrades America’s 50 Best Hospitals Award (2023) and rated by Forbes as the 2nd best health system for diversity and inclusion (2022)

  • The region is rich with diverse cultures and offers some of the nation's best public and private schools, colleges, and universities.

About ChristianaCare

ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek, and other national quality ratings.

Qualified candidates may apply online and attach a current resume for consideration.

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