Customer Service Representative

2 months ago


Morrow, United States VXI Global Solutions Full time
Job description

Do you have a passion for technology and a knack for connecting with customers online? Are you eager to leverage your sales experience to drive results in a fast-paced environment? If so, we want to hear from you

We're seeking a motivated and tech-savvy Chat Sales Associate to join our growing team. In this role, you'll play a key role in promoting and selling our industry-leading Home Entertainment and Appliance products through our online channels.

What You'll Do:

● Leverage your 1 year of sales experience to engage customers online, understand their needs, and recommend the perfect Home Entertainment or Appliance solution.

● Utilize persuasive sales techniques to drive sales conversion and achieve sales targets.

● Become a product expert Gain a deep understanding of our Home Entertainment and Appliance line, including features, benefits, pricing, and promotions.

● Provide exceptional customer service through chat (Morrow only and live video), promptly addressing inquiries, concerns, and after-sales support needs.

● Manage the online sales process from start to finish – processing orders, verifying payment information, and ensuring accurate shipping details.

● Identify upsell and cross-sell opportunities based on customer needs and purchase history, maximizing sales revenue.

● Maintain accurate and engaging product listings, pricing, and promotional information on our online sales platform.

● Utilize a CRM system to manage customer interactions, track leads, and nurture relationships to encourage repeat business.

You're a great fit if you have:

● Strong communication and interpersonal skills to thrive in a sales environment.

● A passion for exceeding customer expectations and delivering exceptional service.

● Proven sales experience (1 year preferred) with a demonstrable track record of success.

● In-depth knowledge of Home Entertainment and Appliance products (a plus).

● Familiarity with online sales platforms, e-commerce tools, and CRM systems.

● A strong understanding of sales techniques and persuasive communication.

● The ability to work independently and collaboratively within a team.

● Excellent attention to detail, organization, and multitasking skills.

● Outstanding etiquette in live chat communications

● Outstanding etiquette in live chat communications

● Proficiency in using computers, internet browsers, and online communication tools.

● Exceptional typing skills with a minimum 40 wpm with 90% + accuracy.

Benefits:

· Competitive Salary: Starting pay of $17.00/hr, plus performance incentives.

· Training: Paid training provided to ensure you have the skills needed for success.

· Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance.

· Cell Phone Benefits: $25/month per line for unlimited phone, text, and data.

· Referral for Life Program™: Earn a residual bonus every pay period.

· Engaging Work Environment: Enjoy luncheons, contests, and other incentive programs.

· Career Growth: Opportunities for advancement within the company.

· Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace.

Ready to join our team? We look forward to hearing from you



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