Customer Service Representative
7 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at VXI Global Solutions. As a key member of our financial services support team, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met and exceeded.
Job SummaryThis is a full-time position that requires strong communication skills, a passion for helping others, and the ability to work in a fast-paced environment. You will be responsible for resolving customer complaints, answering product-related questions, and providing solutions to meet customer needs.
Key Responsibilities- Respond to customer inquiries via phone, email, or chat, providing accurate and timely information
- Resolve customer complaints and issues in a professional and courteous manner
- Assist customers with product-related questions and provide solutions to meet their needs
- Maintain accurate records of customer interactions and update databases accordingly
- Collaborate with colleagues to achieve team goals and objectives
To succeed in this role, you must have:
- A high school diploma or equivalent
- Previous customer service experience, preferably in the financial industry
- Demonstrated dedication to quality and customer service based on customer needs
- Excellent verbal and written communication skills, as well as interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Flexibility to work specified shifts and extended hours as necessary
VXI Global Solutions offers a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition, we offer:
- A comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Ongoing training and development opportunities
- A dynamic and supportive work environment
This role is based in the United States, with opportunities for remote work.
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