Customer Service Representative

7 days ago


Morrow, Georgia, United States VXI Global Solutions Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at VXI Global Solutions. As a key member of our financial services support team, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met and exceeded.

Job Summary

This is a full-time position that requires strong communication skills, a passion for helping others, and the ability to work in a fast-paced environment. You will be responsible for resolving customer complaints, answering product-related questions, and providing solutions to meet customer needs.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat, providing accurate and timely information
  • Resolve customer complaints and issues in a professional and courteous manner
  • Assist customers with product-related questions and provide solutions to meet their needs
  • Maintain accurate records of customer interactions and update databases accordingly
  • Collaborate with colleagues to achieve team goals and objectives
Requirements and Qualifications

To succeed in this role, you must have:

  • A high school diploma or equivalent
  • Previous customer service experience, preferably in the financial industry
  • Demonstrated dedication to quality and customer service based on customer needs
  • Excellent verbal and written communication skills, as well as interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Flexibility to work specified shifts and extended hours as necessary
What We Offer

VXI Global Solutions offers a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition, we offer:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
Location

This role is based in the United States, with opportunities for remote work.



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