Clay Brook Owner Services Manager

2 weeks ago

Richmond, United States Sugarbush Resort Full time

Please note, this position is located at Sugarbush Resort in Warren, VT

Year Round
RESORT OVERVIEW:

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:

  • Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all employees and their eligible dependents
  • Discounted rates at non-Alterra-owned Ikon Pass destinations
  • Free golf and health & recreation center membership for employees and their eligible dependents
  • Vacation and sick time to rest, relax and recharge
  • Generous discounts on food & beverage, apparel, and outdoor gear
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
  • 401(k) plan with generous company match
  • Paid parental leave of up to 6 weeks
  • Employee housing (subject to availability)


POSITION SUMMARY:

Sugarbush Resort is searching for an Owner Services Manager to work at the luxury Clay Brook at Sugarbush property in the heart of the Sugarbush base area. The Owner Services Manager will be responsible for ensuring that all property owners experience service that exceeds their expectations. The Owner Servies Manager's responsibilities include proving the highest level of customer service, developing lasting owner relationships, and managing the team's service members. The Owner Services Manager maintains a strong working knowledge of all industry standards and practices as well as operates among the company's core competencies. FTYR position available immediately.

RESPONSIBILITIES:

  • Provide management and oversight of the Concierge, and Ski and Boot valet departments, including hiring, disciplining, and managing staff.
  • Maintain intricate records of all owner communications, billing, revenue, and tax documents.
  • Execute the rental management program to include the rental rotation, and various other ownership programs (The Registry Collection exchanges, Space Available program, Internal Exchanges, etc.) This includes developing a new yearly calendar and contract updates.
  • Manage The Registry Collection inventory, coordinate all exchanges and engage inbound Registry arrivals.
  • Work exclusively with the Director of Lodging, CB Front Office Manager, and Marketing Dept. to develop marketing initiatives to increase occupancy and value in CB.
  • Facilitate and assist in HOA Board meeting and annual meetings, including setup, voting, distribution of time sensitive material, and coordination of meetings among SB personnel and owners.
  • Arrange, setup, and manage all owner events, coordinate with other departments including Food and Beverage.
  • Manage the SA program through owner demand and occupancy levels.
  • Manage the Internal Exchange program, including executing exchange contracts and keeping owner website up-to-date.
  • Facilitate all ownership transfers, execute transfers, and communicating the transfer to appropriate staff.
  • Develop extensive knowledge of SMS and other relevant Lodging software.
  • Settle and rectify all owner accounts, including monthly statements and income checks.
  • Cross-train and be available to help, assist, and be knowledgeable with Front Desk duties.


QUALIFICATIONS:

  • Must be a minimum of 18 years of age, must have a minimum of a high school diploma or equivalent, college degree preferred.
  • Strong communication skills.
  • Out-going and enthusiastic personality.
  • Ability to multi-task.
  • Computer skills including Office 2000, database use and internet booking experience.
  • Valid Driver's License and an acceptable driving record.


Sugarbush Resort is an Equal Opportunity Employer

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.

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