Travel Systems HelpDesk Support

2 months ago


Coppell, United States Automobile Club of Southern California Full time
Travel Systems HelpDesk Support

As a Travel Systems Help Desk Technician, you will be delivering problem resolution, notification, and escalation for general IS-related issues.  You may also be assigned to participate in projects impacting the business or projects geared towards the improvement of process.

What You’ll Do

  • Everyday you will be supporting an enterprise of 15 thousand employees processing ticket requests for travel system issues, password resets, outlook issues etc.
  • Support platforms and technology such as multifactor identification, new user logins, and new system installations.
  • You will assist in installing software or troubleshooting hardware issues if applicable. Most troubleshooting will take place via phone or chat.

What You’ll Need

  • To thrive in this role, you must have previous Travel reservation experience with Apollo and Globalware systems.
  • Your comfortable working in a fast-paced call center environment.
  • Travel Agent industry certifications not required but preferred.
  • Good communication and customer service skills a must.
  • The ideal candidate is passionate about technology, helping others, thrives working in a collaborative fashion through open communication, the giving and gaining of trust, and participating as an active member of the team in an environment of mutual respect.

#LI-LD1

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer



  • Coppell, Texas, United States Automobile Club of Southern California, AAA Careers Full time

    Travel Systems HelpDesk SupportAs a Travel Systems Help Desk Technician, you will be delivering problem resolution, notification, and escalation for general IS-related issues. You may also be assigned to participate in projects impacting the business or projects geared towards the improvement of process.What You'll Do Everyday you will be supporting an...


  • Coppell, United States Shellpoint Mortgage Servicing Full time

    Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.Primary Function The...


  • Coppell, United States VusionGroup Full time

    Job DescriptionWe build. We create impact. As Network and Systems Administrator on the IT team, you will make a positive impact through the following:Network Support (80-90% of role)Identify and solve any problems related to the networkCarry out curative and preventive maintenance and support for local network equipment (firewalls, routers, switches, Wi-Fi...


  • Coppell, United States VusionGroup Full time

    Job Description We build. We create impact. As Network and Systems Administrator on the IT team, you will make a positive impact through the following: Network Support (80-90% of role) Identify and solve any problems related to the network Carry out curative and preventive maintenance and support for local network equipment (firewalls, routers, switches,...


  • Coppell, United States Core BTS Full time

    Job Description We build. We create impact. As Network and Systems Administrator on the IT team, you will make a positive impact through the following: Network Support (80-90% of role) Identify and solve any problems related to the network Carry out curative and preventive maintenance and support for local network equipment (firewalls, routers, switches,...

  • Business Analyst

    1 month ago


    Coppell, United States Newrez LLC Full time

    Who we areShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’...

  • Business Analyst

    4 weeks ago


    Coppell, United States Newrez LLC Full time

    Who we areShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’...

  • Systems Engineer

    1 month ago


    Coppell, United States Coppell ISD Full time

    Administer the District's centralized systems hardware, software, and related infrastructure. Develop, maintain, and monitor all district servers and related services. Responsible for analyzing, designing, installing, configuring, maintaining, and repairing of hardware infrastructure and application components. QUALIFICATIONS: Qualifications:...

  • Systems Engineer

    4 weeks ago


    Coppell, United States Coppell ISD Full time

    Administer the District's centralized systems hardware, software, and related infrastructure. Develop, maintain, and monitor all district servers and related services. Responsible for analyzing, designing, installing, configuring, maintaining, and repairing of hardware infrastructure and application components. QUALIFICATIONS: Qualifications:...

  • Systems Administrator

    2 months ago


    Coppell, United States Lightbeam Health Solutions Full time

    Job DescriptionJob DescriptionJOB SUMMARY:The Systems Administrator provides 24x7 infrastructure support as well as application administration for the Lightbeam servers and networks running primarily in the Azure cloud.He or she will also work with their teammates to support network connectivity within cloud, cloud app, and to/from external customers.As a...

  • Systems Administrator

    4 weeks ago


    Coppell, United States Lightbeam Health Solutions Full time

    Job DescriptionJob DescriptionJOB SUMMARY:The Systems Administrator provides 24x7 infrastructure support as well as application administration for the Lightbeam servers and networks running primarily in the Azure cloud.He or she will also work with their teammates to support network connectivity within cloud, cloud app, and to/from external customers.As a...

  • Deployment Manager

    1 month ago


    Coppell, United States Brinker International Inc Full time

    Deployment Manager - Restaurant Systems Dallas TX What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special. Life is short. Work happy. At Brinker, we connect, serve and give to create the best life for our Team Members, Guests and community. Through our cultural beliefs,...

  • Deployment Manager

    4 weeks ago


    Coppell, United States Brinker International Inc Full time

    Deployment Manager - Restaurant Systems Dallas TX What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special. Life is short. Work happy. At Brinker, we connect, serve and give to create the best life for our Team Members, Guests and community. Through our cultural beliefs,...


  • Coppell, Texas, United States Paladin Consulting Full time

    Position: Business Systems AnalystCompany Location: Coppell, TX (hybrid)Duration: 12-18 Month contractQualifications: Bachelor's Degree in Computer Science, Business Administration, Management Information Systems, Mathematics or related field, or equivalent job experience.Role Overview: The Business Systems Analyst role focuses on providing essential...


  • Coppell, Texas, United States Stellar Consulting Solutions, LLC Full time

    Job Title: (F&A) -Finance & Accounting Systems Manager Duration: 3 months to start with possibility of extension Project Location Coppell TX, 75019 Job Timing: 8 AM TO 5 PM -Hybrid Work Weeks: Mon- Fri W2 candidates needs to apply. NO Sponsorship Minimum Requirement Bachelors degree preferred, Technology degree is preferred. Minimum of 5 years o f...


  • Coppell, United States Brinker International Inc Full time

    Business Systems Analyst Dallas TX What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special. Life is short. Work happy. At Brinker, we connect, serve and give to create the best life for our Team Members, Guests and community. Through our cultural beliefs, Brinker...


  • Coppell, United States Stellar Consulting Solutions, LLC Full time

    Job Title: (F&A) -Finance & Accounting Systems ManagerDuration: 3 months to start with possibility of extensionProject Location: Coppell TX, 75019Job Timing: 8 AM TO 5 PM -HybridWork Weeks: Mon- FriW2 candidates needs to apply. NO Sponsorship !Minimum RequirementBachelor’s degree preferred, Technology degree is preferred.Minimum of 5 years’ of Technology...


  • Coppell, United States Stellar Consulting Solutions, LLC Full time

    Job Title: (F&A) -Finance & Accounting Systems ManagerDuration: 3 months to start with possibility of extensionProject Location: Coppell TX, 75019Job Timing: 8 AM TO 5 PM -HybridWork Weeks: Mon- FriW2 candidates needs to apply. NO Sponsorship !Minimum RequirementBachelor’s degree preferred, Technology degree is preferred.Minimum of 5 years’ of Technology...


  • Coppell, United States Stellar Consulting Solutions, LLC Full time

    Job Title: (F&A) -Finance & Accounting Systems ManagerDuration: 3 months to start with possibility of extensionProject Location: Coppell TX, 75019Job Timing: 8 AM TO 5 PM -HybridWork Weeks: Mon- FriW2 candidates needs to apply. NO Sponsorship !Minimum RequirementBachelor’s degree preferred, Technology degree is preferred.Minimum of 5 years’ of Technology...


  • Coppell, United States Stellar Consulting Solutions, LLC Full time

    Job Title: (F&A) -Finance & Accounting Systems ManagerDuration: 3 months to start with possibility of extensionProject Location: Coppell TX, 75019Job Timing: 8 AM TO 5 PM -HybridWork Weeks: Mon- FriW2 candidates needs to apply. NO Sponsorship !Minimum RequirementBachelor’s degree preferred, Technology degree is preferred.Minimum of 5 years’ of Technology...