![Automobile Club of Southern California](https://media.trabajo.org/img/noimg.jpg)
Claims Team Manager
4 weeks ago
This management position serves as an instrumental component of the day to day activities within the claim’s unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s).
Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.
Also to note, 7 years of Casualty is highly preferred
Responsibilities and Duties:
Review claim files regularly for quality.
Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction.
Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that will support the organization's goals and objectives.
Perform other duties and responsibilities as assigned or required.
This position provides leadership and guidance in achieving the following established team and unit goals.
All files within team meet quality and regulatory requirements.
Staff is recruited and developed to accomplish unit goals.
EDUCATION:
4 year college degree or equivalent combination of education and experience required.
Completion of managerial courses preferred.
Completion of team building courses desirable.
EXPERIENCE:
Expertise in Excel and PowerPoint (Must be able to demonstrate).
Technical expertise as normally acquired through 5-10 years of claims handling experience necessary.
Multiple line experience preferred (Auto, Homeowner, Audit, Subrogation, Special Investigations, etc.).
KNOWLEDGE / SKILLS / ABILITIES:
Spanish speaking preferred.
Advanced organizational, planning and delegation skills critical.
Advanced oral and written communication skills necessary.
Advanced interpersonal skills essential.
Ability to effectively lead change required.
SPECIAL:
Valid driver license with level of financial responsibility required by the Club and an acceptable motor vehicle record required. Monitor and report results and provide effective feedback. Provide coaching, performance evaluations, and training. Establish schedules, organize workflow, and delegate assignments. Implement hiring and termination actions as well as salary related issues.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
-
Claims Team Manager
1 month ago
Coppell, United States AAA - The Automobile Club Full timeAnd Duties:Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performan Team Manager, Claims, Manager, Retail, Insurance, Skills
-
Claims Team Manager
4 weeks ago
Coppell, United States American Automobile Association Full timeClaims Team Manager - Casualty This management position serves as an instrumental component of the day to day activities within the claim's unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory...
-
Claims Team Manager
3 weeks ago
Coppell, United States Automobile Club Full timeClaims Team Manager - Casualty This management position serves as an instrumental component of the day to day activities within the claim’s unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory...
-
Claims Service Associate
2 weeks ago
Coppell, United States Automobile Club of Southern California Full timeClaims Service AssociateAt AAA – Auto Club Enterprises, we pride ourselves as a leader in the insurance industry, recognized for our dedication to legendary customer service and our commitment to the well-being of our members. We are currently seeking an entry-level Claims Service Associate to support our auto claims operations. This role serves as a...
-
Claims Analyst II
2 months ago
Coppell, United States The Auto Club Group Full timeClaims Analyst II - Job Summary. This position provides data/financial analysis support and data/financial reports to the various operating units within the Company for management decision making. This includes preparing cost/benefit analyses on var Claims Analyst, Claims, Analyst, Data Analyst, Management, Insurance, Reports
-
Claims Data Integration Engineer
2 weeks ago
Coppell, United States Lightbeam Health Solutions Full timeJob DescriptionJob DescriptionJOB SUMMARYAs a leader in end-to-end population health management solutions and services, we are continuing to grow our talented software development team. We are currently looking for full-time Claims Data Integration Engineer to join our experienced team. The Claims Data Analyst will work as part of an agile team in the...
-
Claims Data Integration Engineer
2 weeks ago
Coppell, United States Lightbeam Health Solutions Full timeJob Description Job Description JOB SUMMARY As a leader in end-to-end population health management solutions and services, we are continuing to grow our talented software development team. We are currently looking for full-time Claims Data Integration Engineer to join our experienced team. The Claims Data Analyst will work as part of an agile team in the...
-
Claims Data Integration Engineer
4 days ago
Coppell, United States Lightbeam Health Solutions Full timeJob DescriptionJob DescriptionJOB SUMMARYAs a leader in end-to-end population health management solutions and services, we are continuing to grow our talented software development team. We are currently looking for full-time Claims Data Integration Engineer to join our experienced team. The Claims Data Analyst will work as part of an agile team in the...
-
Catastrophe Claims Sr. Business Analyst
3 weeks ago
Coppell, United States American Automobile Association Full timeCatastrophe Claims Sr. Business AnalystThe Catastrophe Claims Sr. Business Analyst works as a consultant to business and claims stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes. Collaborating with data analytics team, actuary and claims leadership. The Sr. Business Analyst collects, clarifies...
-
Catastrophe Claims Sr. Business Analyst
3 weeks ago
Coppell, United States American Automobile Association Full timeCatastrophe Claims Sr. Business Analyst The Catastrophe Claims Sr. Business Analyst works as a consultant to business and claims stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes. Collaborating with data analytics team, actuary and claims leadership. The Sr. Business Analyst collects, clarifies...
-
Catastrophe Claims Sr. Business Analyst
2 weeks ago
Coppell, United States American Automobile Association Full timeCatastrophe Claims Sr. Business AnalystThe Catastrophe Claims Sr. Business Analyst works as a consultant to business and claims stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes. Collaborating with data analytics team, actuary and claims leadership. The Sr. Business Analyst collects, clarifies...
-
Catastrophe Claims Sr. Business Analyst
3 weeks ago
Coppell, United States Automobile Club of Southern California Full timeCatastrophe Claims Sr. Business Analyst The Catastrophe Claims Sr. Business Analyst works as a consultant to business and claims stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes. Collaborating with data analytics team, actuary and claims leadership. The Sr. Business Analyst collects, clarifies...
-
Catastrophe Claims Sr. Business Analyst
4 weeks ago
Coppell, United States Automobile Club of Southern California Full timeCatastrophe Claims Sr. Business AnalystThe Catastrophe Claims Sr. Business Analyst works as a consultant to business and claims stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes. Collaborating with data analytics team, actuary and claims leadership. The Sr. Business Analyst collects, clarifies...
-
Claims Service Representative
2 weeks ago
Coppell, United States Automobile Club of Southern California Full timeClaims Service Representative - Water MitigationDo you want to use your customer service skills in a role where you can make a difference in people’s lives? Are you looking for more than just a job, but a career with endless opportunities for growth? Come join our passionate Water Mitigation Team.As a member of our Water Mitigation Team, you will play...
-
Claims Service Representative I
4 weeks ago
Coppell, United States American Automobile Association Full timeClaims Service Representative I - Subrogation AAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional...
-
Claims Service Representative I
4 weeks ago
Coppell, United States Automobile Club Full timeClaims Service Representative I - SubrogationAAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional...
-
Claims Service Representative II
5 days ago
Coppell, Texas, United States Automobile Club of Southern California, AAA Careers Full timeClaims Service Representative II - SubrogationThis position handles moderate to higher complexity claim matters involving material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation, and negotiation of...
-
Claims Service Representative I
5 days ago
Coppell, United States Automobile Club of Southern California Full timeClaims Service Representative I - SubrogationAAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional...
-
Claims Service Representative II
4 weeks ago
Coppell, United States American Automobile Association Full timeClaims Service Representative II - Litigation The Auto Club is looking for a Claims Service Representative responsible for investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service. Responsibilities include: Communicate and interact with a variety of individuals...
-
Claims Service Representative 3
3 weeks ago
Coppell, United States Automobile Club of Southern California Full timeClaims Service Representative 3 - CasualtyThe Auto Club is looking for a Claims Service Representative responsible for investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service. Responsibilities include:Communicate and interact with a variety of individuals...