Fleet Service Writer

4 weeks ago

Atlanta, United States City of Atlanta Full time

At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life.

Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.

Posting Expires: Open Until Filled

Salary: Commensurate with experience

General Description and Classification Standards

This position coordinates and acts as a liaison between customers and service technicians when cars or other vehicles need servicing or repairs. Enters detailed repair malfunctions in the service center computer system and prepare detailed instructions for service technicians to include repair parts. Also acts as the service receptionist when dealing with customers at vehicle check-in and handover. Schedule servicing or repairs and discuss customer requirements. Provide customers with estimated costs and repair times and notify customers of additional or extended repairs. Check vehicle warranties and/or extended warranties for cost recovery.

Supervision Received

Works under minimal supervision and follows standard procedures and written instructions to accomplish assigned tasks. May assist in training, orienting, or observing lower-level associate, apprentice, or semi-skilled employee in the group.

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

  • Ascertains automotive problems and services by listening to customer's description of symptoms, clarify descriptions of problems, conduct inspections, test drive vehicles, check vehicle maintenance records; and examines service schedules.
  • Verifies warranty and service contract coverage by examining records and documents, explains provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor.
  • Prepares repair work orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtain approval signatures and open (WOs) in the service center database.
  • Maintains customer rapport by explaining repairs and estimated vehicle return times.
  • Obtain and provide contact telephone numbers, answer questions and concerns, arrange towing and temporary transportation if needed.
  • Maintains automotive records by recording problems and corrective actions.
  • Updates job knowledge by participating in educational opportunities and by reading manufacturer's publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests and by exploring opportunities to add value to job accomplishments.
  • Complete daily reports and coordinate vehicle pickups.

Decision Making

Follows standardized procedures and written instructions to accomplish assigned tasks.

Leadership Provided

Provides guidance and training as required to lower level, interns, temporary employees, etc.

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

Knowledge of modern vehicle and equipment practices.

Ability to multitask in a high tempo office area to assist and solve customer needs.

  • Trailer Service Writer

    2 weeks ago

    Atlanta, United States Fleet Repair Solutions Full time

    Are you ready to join a leading fleet maintenance company in Atlanta, GA? Fleet Repair Solutions is seeking a dedicated Trailer Service Writer for a full-time position. If you're passionate about heavy-duty tractor-trailer repair and providing exceptional customer service, we want to hear from you! WHAT SETS US APART: Here at Fleet Repair Solutions, we...

  • Trailer Service Writer

    2 weeks ago

    Atlanta, United States Fleet Repair Solutions Full time

    Are you ready to join a leading fleet maintenance company in Atlanta, GA? Fleet Repair Solutions is seeking a dedicated Trailer Service Writer for a full-time position. If you're passionate about heavy-duty tractor-trailer repair and providing exceptional customer service, we want to hear from you! WHAT SETS US APART: Here at Fleet Repair Solutions, we...

  • Trailer Service Writer

    2 days ago

    Atlanta, United States Fleet Repair Solutions Full time

    Are you ready to join a leading fleet maintenance company in Atlanta, GA? Fleet Repair Solutions is seeking a dedicated Trailer Service Writer for a full-time position. If you're passionate about heavy-duty tractor-trailer repair and providing exceptional customer service, we want to hear from you! WHAT SETS US APART: Here at Fleet Repair Solutions, we...

  • Trailer Service Writer

    1 week ago

    Atlanta, United States Fleet Repair Solutions Full time

    Job DescriptionJob DescriptionAre you ready to join a leading fleet maintenance company in Atlanta, GA? Fleet Repair Solutions is seeking a dedicated Trailer Service Writer for a full-time position. If you're passionate about heavy-duty tractor-trailer repair and providing exceptional customer service, we want to hear from you!WHAT SETS US APART:Here at...

  • Trailer Service Writer

    2 days ago

    Atlanta, United States Fleet Repair Solutions Full time

    Job DescriptionJob DescriptionAre you ready to join a leading fleet maintenance company in Atlanta, GA? Fleet Repair Solutions is seeking a dedicated Trailer Service Writer for a full-time position. If you're passionate about heavy-duty tractor-trailer repair and providing exceptional customer service, we want to hear from you!WHAT SETS US APART:Here at...

  • Automotive Service Writer

    1 week ago

    Atlanta, United States Car Guys Full time

    CarGuys Inc. -America's #1 Automotive Recruiter If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country. Anytime you are looking to find a new career...contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up...

  • Automotive Service Writer

    18 hours ago

    Atlanta, United States Car Guys Full time

    CarGuys Inc. -America's #1 Automotive Recruiter If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country. Anytime you are looking to find a new career...contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up...

  • Parts Supervisor-Service Writer

    2 weeks ago

    Atlanta, United States Brown Trucking Full time

    Brown Fleet Services is a full-service shop in LITHONIA, GA hiring a Parts Supervisor/Service Writer! Responsibilities Include (but are not limited to):Enter and manage all purchase orders entries and expediting of parts, packaging materials, and components, ensuring the meeting of quality, delivery, and specification requirements at the lowest possible...

  • Parts Supervisor-Service Writer

    2 weeks ago

    Atlanta, United States Brown Trucking Full time

    Job DescriptionJob Descriptionb'Brown Fleet Services is a full-service shop in LITHONIA, GA hiring a Parts Supervisor/Service Writer!Responsibilities Include (but are not limited to):Enter and manage all purchase orders entries and expediting of parts, packaging materials, and components, ensuring the meeting of quality, delivery, and specification...

  • Parts Supervisor-Service Writer

    2 days ago

    Atlanta, United States Brown Trucking Full time

    Job DescriptionJob Descriptionb'Brown Fleet Services is a full-service shop in LITHONIA, GA hiring a Parts Supervisor/Service Writer!Responsibilities Include (but are not limited to):Enter and manage all purchase orders entries and expediting of parts, packaging materials, and components, ensuring the meeting of quality, delivery, and specification...

  • Parts Supervisor-Service Writer

    2 weeks ago

    Atlanta, GA, United States Brown Trucking Full time

    Brown Fleet Services is a full-service shop in LITHONIA, GA hiring a Parts Supervisor/Service Writer!  Responsibilities Include (but are not limited to): Enter and manage all purchase orders entries and expediting of parts, packaging materials, and components, ensuring the meeting of quality, delivery, and specification requirements at the lowest possible...

  • Manager Fleet Services

    2 weeks ago

    Atlanta, United States Floor & Decor Holdings, Inc. Full time

    Purpose: This position will manage fleet operations and report to the Director of Fleet Services. This position will be responsible for implementing processes including, but not limited to, budgetary reporting, fleet process and procedure management, inventory reporting, fleet electrification and/or zero emission strategy, and automation. Additional...

  • Manager Fleet Services

    7 days ago

    Atlanta, United States Floor & Decor Full time

    Purpose:This position will manage fleet operations and report to the Director of Fleet Services. This position will be responsible for implementing processes including, but not limited to, budgetary reporting, fleet process and procedure management, inventory reporting, fleet electrification and/or zero emission strategy, and automation. Additional...

  • Manager Fleet Services

    21 hours ago

    Atlanta, United States Floor & Decor Full time

    Purpose:This position will manage fleet operations and report to the Director of Fleet Services. This position will be responsible for implementing processes including, but not limited to, budgetary reporting, fleet process and procedure management, inventory reporting, fleet electrification and/or zero emission strategy, and automation. Additional...

  • Fleet Service Writer

    3 weeks ago

    Atlanta, United States City of Atlanta, GA Full time

    Responsibilities At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City's infrastructure. Our City planners help envision and shape future City growth. Our...

  • Trailer Shop Operations Manager

    2 days ago

    Atlanta, United States Fleet Repair Solutions Full time

    Job DescriptionJob DescriptionFleet Repair Solutions, located in the vibrant city of Atlanta, GA, is searching for a dynamic individual to join our team as a full-time Trailer Shop Operations Manager. If you have a passion for leading teams, optimizing operations, and ensuring top-notch service, then this opportunity is perfect for you!HOW YOU'LL THRIVE...

  • Fleet Service Technician

    4 weeks ago

    Atlanta, United States NBC Universal Full time

    Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and...

  • Fleet Service Technician

    1 day ago

    Atlanta, United States NBC Universal Full time

    Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and...

  • Automotive Fleet Supervisor

    2 days ago

    Atlanta, United States UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Fleet Service Technician

    2 months ago

    Atlanta, Georgia, United States NBCUniversal Full time

    Company DescriptionWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and...