Customer Service Representative

3 weeks ago


Indianapolis, United States Maverick Solutions Full time
Maverick Solutions is a leading nonprofit fundraising firm dedicated to driving impactful community initiatives. We work with a range of clients, from up-and-coming startups to national-level non-profits, to help them achieve their marketing goals and community initiatives.As a Customer Service Representative at Maverick Solutions, you will be the first point of contact for our clients and donors. You will play a crucial role in providing exceptional customer service, resolving inquiries, and ensuring a positive experience for all stakeholders. This role requires excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.Responsibilities:Serve as the primary point of contact for client inquiries and provide timely and accurate responses.Assist clients with donation processing, event registration, and general inquiries.Maintain accurate records of interactions and transactions.Collaborate with internal teams to resolve client issues and escalate as needed.Provide support for fundraising events and community outreach initiatives.Continuously seek opportunities to improve customer service processes and procedures.Qualifications: High school diploma or equivalent; college degree preferred.Previous customer service experience preferred.Excellent communication skills, both written and verbal.Strong interpersonal skills and the ability to build rapport with clients.Ability to multi-task and prioritize in a fast-paced environment.A passion for helping others and making a positive impact in the community.Benefits: Competitive salaryComprehensive benefits packageOpportunities for advancementDynamic and supportive work environment#LI-Onsite

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