Customer Service Representative

6 days ago

Indianapolis, United States Brenntag Full time

Stage Picture:

brenntag_other_2.jpg

JobTitle:

Customer Service Representative

Location:

Indianapolis/Indiana/USA

Employment Type:

Employee

Customer Service Representative

Our team in Indianapolis currently has an opening for a Customer Service Representative
YOUR ROLE & RESPONSIBILITIES

Job Summary:

TheCustomer Service Representative is a key member of the Customer's Account Team(CSR + Account Manager). The Account Team will be held accountable for theoverall customer experience and are expected to consistently provide value todifferentiate Brenntag over the competition. The Account team's efforts areexpected to be focused and intentional, with a common goal: increasing customerloyalty, customer retention and territory growth.

TheCustomer Service Representative is responsible for creating a positive CustomerExperience by providing timely communication based on Customer needs whileexecuting Brenntag's Quality Objectives: the right product, right package, rightquantity, right time, correct location, right paperwork, and the right pricevia the appropriate platform, while staying sensitive to the customer'schanging circumstances.

This rolewill be held accountable for accurate and prompt processing of customer ordersand full Order life cycle management: order processing, order management, orderchanges, cross collaboration required for order fulfillment, and leading allorder related communication to the customer.

This role isinstrumental to Brenntag's Service Excellence commitment and must berepresented with personal, genuine, and insightful efforts through each step ofthe customer journey.

Job Description:

  • Teamwork: Responsible for working both proactively and productively with teammates toresolve issues for the customer rather than treat service as a solo act.
  • OrderEntry, Management and Processing: Responsible for efficient and accurate order placement, order confirmation viaphone, email or EDI and timely communication regarding order changes to thecustomer.
  • Communication: Ability to manage internal and external requests via multiple platforms, whileremaining organized and concise with communication. Identify and clarifycustomer needs and concerns, while effectively reporting requirements andcustomer expectations internally to determine a solution. Present answers /options to the customer and follow up to ensure resolution.
  • Build andDevelop Customer Relationships: Establishsustainable and collaborative relationships through open, knowledgeable, andinteractive communication with the customer. Intentional effort is required to developmentand foster strong customer relationship, ensuring customer loyalty and customerretention.This role requires confidenceto quickly pivot to meet changing demands, while providing professional,efficient, and courteous service.
  • Data Integrity: Responsible for working with the Commercial team and the customer to safeguardthe integrity and accuracy of the customer's data, while establishing visibilityacross internal teams to encourage usability by all parties and reduce errorsthat result from bad/incorrect data.
  • Responsiblefor Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customersmeets Safety, Quality and Regulatory expectations, along with any otherrelevant company policies and procedures.
YOUR PROFILE

Education and Experience:
  • 2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR 5+ years of relevant professional experience, Chemical Distribution or Manufacturing is a plus.
  • Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
  • Excellent interpersonal skills with a passion for collaboration.
  • Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
  • Strong organization and prioritization skills.
  • CRM Experience required, preferably Salesforce.
  • Experience with Microsoft Office Suite and Team Collaboration tools.
OUR OFFER
  • We aim to create an environment where the best peoplewant to work, where they can turn their passion into their job and realizetheir full potential
  • Individual development, on-the-job training, anddevelopment programs designed to help our employees grow in their careers
  • Paid parental leave
  • Education assistance program
  • Employee assistance program
  • Various healthcare plan options as well as 401(k)
INTERESTED?

We look forward receiving your application.

Brenntag provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.

If you are aqualified individual with a disability or a disabled veteran, youmay request a reasonable accommodation if you are unable or limited inyour ability
to access jobopenings or apply for a job on this site as a result of your disability. Youcan request reasonable accommodations by contacting Human Resources ataccommodations@brenntag.com.

  • Customer Service Representative

    1 month ago

    Indianapolis, United States Sunbelt Rentals Full time

    Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not Customer Service Representative, Customer Service, Equipment Rental, Sales Representative, Inside Sales,...

  • Customer Service Representative

    1 month ago

    Indianapolis, United States Bunzl plc Full time

    The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the sales staff and the customer. Your career path has many avenues availab Customer Service, Customer Service Representative, Representative, Manufacturing, Retail

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States Maverick Solutions Full time

    We are currently seeking a Customer Service Representative to become a valuable part of our team of hard-working and talented professionals. As a Customer Service Representative, you will be instrumental in promoting our brand names, products, and services. You'll represent the company in a positive manner, interact with customers and sales prospects, and...

  • Customer Service Representative

    1 day ago

    Indianapolis, United States PPG Industries Full time

    Build relationships with both internal & external customers. Promptly respond to and take action to provide customer quotes, orders, inquiries, and invoicing issues in an integral and professional manner. Data entry. Issue customer quotes. Create and Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    1 week ago

    Indianapolis, Indiana, United States Sagility Health Full time

    Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost...

  • Customer Service Representative

    3 weeks ago

    Indianapolis, United States Leidos Full time

    Description Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN.Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for...

  • Customer Service Representative

    1 month ago

    Indianapolis, United States City of Indianapolis and Marion County Full time

    Position is responsible for managing telephonic and in-person inquiries from members of the public seeking assessment and other local government related information. The position will provide project management support for the work done by Residentia Customer Service Representative, Customer Service, Representative, Residential, Property Tax, Data...

  • Customer Service Representative

    1 month ago

    Indianapolis, United States Bluegreen Vacations Full time

    Location: Location: Customer Service Representative in Indianapolis, IN by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representativewill serve two primary functions at the guest service desk in Simon malls. First, they will serve as the primary greeter for the GSD, engaging with customers...

  • Customer Service Representative

    7 days ago

    Indianapolis, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Indianapolis, IN, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Customer Service Representative

    3 days ago

    Indianapolis, United States FASTSIGNS #240301 Full time

    Benefits: Bonus based on performance Paid time off FASTSIGNS 240301 is hiring for a Customer Service Representative to join our team Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective...

  • Customer Service Representative.

    2 weeks ago

    Indianapolis, United States Keller Williams College Park Full time

    Job DescriptionJob DescriptionSalary: $30.19We are looking for a customer-oriented service representative.You will will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The target is to ensure excellent service standards, respond...

  • Customer Service Representative

    1 month ago

    Indianapolis, United States Handyman Connection of Indianapolis, IN Full time

    Job DescriptionJob DescriptionWhat You Will ReceivePlease be aware this job is not remote you would need to report to the office in Speedway every dayEarn competitive pay depending on your skills, experience and availabilityWork during traditional business hours M-F 8-5 No WeekendsProfessional small office with a friendly touchPaid training on working...

  • Customer Service Representative

    3 weeks ago

    Indianapolis, United States Handyman Connection of Indianapolis, IN Full time

    Job DescriptionJob DescriptionWhat You Will ReceivePlease be aware this job is not remote you would need to report to the office in Speedway every dayEarn competitive pay depending on your skills, experience and availabilityWork during traditional business hours M-F 8-5 No WeekendsProfessional small office with a friendly touchPaid training on working...

  • Customer Service Representative

    1 month ago

    Indianapolis, United States FASTSIGNS #240301 Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performancePaid time off FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:Be the initial contact with current...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, United States FASTSIGNS #240301 Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performancePaid time off FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:Be the initial contact with current...

  • Customer Service Representative

    1 month ago

    Indianapolis, United States Suburban Propane Full time

    > > **Customer Service Representative** **Lawrence , IN** **JOB ID: 7921** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, United States Suburban Propane Full time

    > > **Customer Service Representative** **Lawrence , IN** **JOB ID: 7921** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, United States EcoShield Pest Solutions Full time

    Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...

  • Customer Service Representative

    1 month ago

    Indianapolis, United States FastSigns Full time

    Benefits: Bonus based on performance Paid time off FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, United States FastSigns Full time

    Benefits: Bonus based on performance Paid time off FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as...