Customer Service Representative, Terra West Management Services

2 weeks ago


Las Vegas, United States Yes& Companies Llc Full time
Essential Functions:Ensure all customer service calls are handled in a timely and professional manner. Assist callers which range from homeowners, tenants, agents, property managers as well as internal Terra West Staff timely, accurately and professionally. Answer all voicemails and emails by responding appropriately or forwarding to the correct department.Core Competencies:An individual should demonstrate the following competencies to successfully perform the essential duties and responsibilities of this position:Excellent interpersonal, written, and oral communication skillsExcellent listening skills and the ability to ask probing questions, understand concerns, and overcome objectionsStrong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environmentMust possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phoneMust possess and be able to demonstrate strong influencing and closing skillsStrong organizational and problem solving sillsAbility to communicate on all levels; internally and externallyAbility to learn and navigate new software quicklyPerform basic computerized account maintenance activities including thoroughly detailing account notations in a timely, organized fashionIdentify and assess customers' needsHandle customer complaints and to provide appropriate solutionsFollow up with customersRequirementsMinimum Qualifications: 1-3 Years Customer Service ExperienceHigh School Diploma or EquivalentAbility to type 30+ WPMMust have a valid driver's license and reliable transportationPreferred Qualifications: Min. 1 year call center experienceBi-Lingual (Spanish) a plusADA Requirements: Must be able to lift up to 25 poundsStationary for long periods of timeMust be able to hear and speak clearlyWork Posture Requirements: Sitting: ConstantlyStanding: FrequentlyWalking: FrequentlyDriving: N/ABending (from waist): FrequentlyCrouching (squat): RarelyKneeling: OccasionallyCrawling: N/AClimbing (stairs): N/AClimbing (ladder): N/ATwisting: N/AReaching: RarelyWrist Motion: OccasionallyCarrying Requirements: Items Carried: Files/Board booksDistance: 50 stepsTimes Per Day: 5Maximum Weight: 5 poundsMoving/Lifting Requirements: Items Moved/Lifted: Paper filesTimes Per Day: 5Maximum Weight: 25 poundsMoving/Lifting Levels/Heights: Floor: OccasionallyKnee: RarelyWaist: OccasionallyChest: OccasionallyOverhead: OccasionallyPush/Pull Requirements: Item Name: Furniture Frequency: FrequentlyEnvironmental Conditions: Inside/Outside: NoHot/Cold Temperatures: NoWet: NoNoise: NoPower Equipment: NoTraffic Hazards: NoChemical Hazards: NoHeights: NoDust: NoClose Quarters: NoFumes/Odors: NoEEO/Drug Free Workplace

by Jobble



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