End User Support Specialist

4 weeks ago


Coppell, United States Insight Global Full time

Position:

End User Support Technician

Location:

Coppell, TX

Duration:

12+ Month Contract

Rate:

$25/hr - $34/hr

Required Skills

-3+ years of help desk / end user support experience

-Experience utilizing, configuring, and troubleshooting Microsoft products: Windows 11 upgrades, Office 365, Office 365 Admin Portal and Distribution Lists

-Experience troubleshooting hardware including printers (Zebra & Ricoh) and laptops (Dell & HP) -Extensive experience/expertise with Active Directory & Azure AD/Hybrid joined devices

-InTune/ConnectWise experience -Security system experience with DUO and/or BitLocker (Identity Security, MFA & SSO)

-Experience working with a ticketing system (preference for ServiceNow)

-Conference Room audio/video hardware support (Teams)

-Exceptional verbal and written communication skills with great customer service (able to communicate promptly and assist C-Suite level employees)

Nice to Have Skills & Experience

-CompTIA A+/Network+

-Remote management experience with Ninja One RMM

-Amazon Workspaces experience/creation/support

Job Description

We are seeking an End User Support Technician to join a growing global logistics company headquartered in Dallas, TX and provide end user support. The company provides technology-enabled customized supply chain solutions to nearly 7,000 customers by leveraging proprietary data, analytics, and automation. The End User Support Technician will join a team responsible for managing phone, webchat, and in-person incidents to ensure successful and timely completion of problems. The ideal candidate is upbeat, interested in growing with the team, and eager to offer prompt support to help the team where it's needed.

by Jobble



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