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Help Desk Technician

4 months ago

Coppell, United States Optomi Full time

Optomi, in partnership with a global leaders in data center colocation, are seeking two dedicated IT Help Desk Support Specialists to join their team in Dallas. These positions involve providing end-user and remote support for both Windows and Mac environments. The ideal candidates will have a couple of years of experience, excellent technical skills, and the ability to work collaboratively in an on site environment.


Responsibilities

  • Provide end-user support for approximately 100 PCs and Macs.
  • Offer remote support as needed using GoTo for remote access and devices.
  • Manage and troubleshoot issues with Windows (90%) and Mac (10%) operating systems.
  • Utilize ServiceNow for ticketing and Intune for pushing applications and reimaging laptops.
  • Support and maintain O365 for email services and other applications.
  • Assist with server and SOC support alongside an in-house team of two employees and one manager.
  • Maintain and update the SharePoint site as necessary.


Requirements

  • Minimum of 2 years of experience in IT help desk support or a related field.
  • Proficiency in both Windows and Mac operating systems.
  • Familiarity with ServiceNow, Intune, and O365.
  • Basic understanding of server management and SOC operations.


If this opportunity aligns with your skillset, or someone's you may know, apply today