See more Collapse

Customer Service Representative

2 months ago

Shreveport, United States Advanced Call Center Technologies Llc. Full time

Wednesday, August 9, 2023

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

We offer:

  • Opportunities to advance within
  • Flexible schedules
  • Tremendous bonus opportunities
  • Fantastic Supervisors and a Positive environment
  • Employee Owned- You will become an employee owner, once qualifications met to participate
  • Affordable benefits for you, your spouse, and/or children after 90 days
  • Paid time off and paid holidays after 90 days

Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will bepart of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

Position Summary:

We will empower you to provide best in class service Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities:

  • Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
  • Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
  • Multi tasks to document while speaking with the consumer.
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients specific quality standards.
  • Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Is consistently at work and on time
  • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Other duties as requested by management

Minimum Qualifications

Must be able to successfullypass criminal background check

Data entry and basic computer skills

Previous Call Center experience or assisting customers preferred

Education: High School diploma or GED.

Must be able to successfully pass criminal background check

Data entry and basic computer skills

~CB

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACTs employees to perform their job duties may result in discipline up to and including discharge.

by Jobble

We have other current jobs related to this field that you can find below

  • Customer Service Representative

    1 month ago

    Shreveport, United States Acme Brick Full time

    **Customer Service Representative** City **Shreveport** State/Territory **US-LA** Employment Type **Full time** **Join the Acme Brick Family** **CUSTOMER SERVICE REPRESENTATIVE** **FLSA Status: Non-exempt** Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution industry....

  • Customer Service Representative

    1 month ago

    Shreveport, United States U-Haul Full time

    Location: 2205 Hollywood, Shreveport, Louisiana 71108 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Shreveport, United States Jericho Staffing LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...

  • Customer Service Representative

    2 hours ago

    Shreveport, United States Dorman Products Full time

    Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have an opportunity for a talented and competitive Customer Service Representative who thrives in a fast-paced environment. This critical role will help continue SuperATV's growth and impact in the off-roading...

  • Customer Service Representative

    4 days ago

    Shreveport, United States American Leak Detection Full time

    Job Summary: American Leak Detection of Shreveport, LA is looking for a service-oriented worker with a positive attitude to join our team to provide prompt, professional, and superior service to all customers. We are looking for someone who has experience within the plumbing field. Knowledge of plumbing terminology is preferred. Base Salary: Starting pay is...

  • Customer Service Representative

    1 day ago

    Shreveport, United States American Leak Detection Full time

    Job Summary: American Leak Detection of Shreveport, LA is looking for a service-oriented worker with a positive attitude to join our team to provide prompt, professional, and superior service to all customers. We are looking for someone who has experience within the plumbing field. Knowledge of plumbing terminology is preferred. Base Salary: Starting pay is...

  • Storage Customer Service Representative

    4 weeks ago

    Shreveport, United States U-Haul Full time

    Location: 5919 Financial Plaza, Shreveport, Louisiana 71129 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul...

  • Customer Service Representative

    3 days ago

    Shreveport, United States American Leak Detection - Shreveport, LA Full time

    Job DescriptionJob DescriptionJob Summary:American Leak Detection of Shreveport, LA is looking for a service-oriented worker with a positive attitude to join our team to provide prompt, professional, and superior service to all customers. We are looking for someone who has experience within the plumbing field. Knowledge of plumbing terminology is preferred....

  • Customer Service Representative

    3 months ago

    Shreveport, United States Tower Loan Full time

    **Customer Service Representative - Shreveport** **Department:** Operations **Office:** Shreveport - Hearne Avenue **Location:** Shreveport, LA **SUMMARY OF POSITION:** Responsible for: investigating credit, maintaining cash drawers, soliciting current and former customers and performing clerical activities. **ESSENTIAL JOB FUNCTIONS:** * Answer telephones...

  • Customer Service Representative

    3 weeks ago

    Shreveport, United States Advanced Call Center Technologies, LLC. Full time

    Wednesday, August 9, 2023 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career.  We succeed together!  In this role you will be the voice of the company, through...

  • Customer Service Representative

    2 weeks ago

    Shreveport, United States Advanced Call Center Technologies Full time

    Wednesday, August 9, 2023 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career.  We succeed together!  In this role you will be the voice of the company, through...

  • Customer Service Representative

    3 months ago

    Shreveport, United States Advanced Call Center Technologies, LLC. Full time

    Wednesday, August 9, 2023 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career.  We succeed together!  In this role you will be the voice of the company, through...

  • Customer Service Representative Fueler/Washer

    3 weeks ago

    Shreveport, United States Fleet Jobs Full time

    Location: 6890 Industrial loop, Shreveport, LA 71129 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...

  • Customer Service Representative Fueler/Washer

    2 weeks ago

    Shreveport, United States Fleet Jobs Full time

    Location: 6890 Industrial Loop, Shreveport, LA 71129 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...

  • Customer Service Representative Fueler/Washer

    5 days ago

    Shreveport, United States Fleet Jobs Full time

    Location: 6890 Industrial Loop, Shreveport, LA 71129 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...

  • Customer Service Representative Fueler/Washer

    3 months ago

    Shreveport, United States Fleet Jobs Full time

    Location: 6890 Industrial loop, Shreveport, LA 71129 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...

  • Customer Service Representative Fueler/Washer

    3 months ago

    Shreveport, United States Penske Truck Leasing Co., L.P. Full time

    Location: 6890 Industrial loop, Shreveport, LA 71129 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...

  • Customer Service Representative

    4 weeks ago

    Shreveport, United States Tower Loan Full time

    **Customer Service Representative - S. Shreveport** **Department:** Operations **Office:** South Shreveport - Jewella Avenue **Location:** Shreveport, LA **SUMMARY OF POSITION:** Responsible for: investigating credit, maintaining cash drawers, soliciting current and former customers and performing clerical activities. **ESSENTIAL JOB FUNCTIONS:** * Answer...

  • Customer Service Representative: Shreveport, LA Shreveport, LA

    3 months ago

    Shreveport, United States American Cash Advance Company Full time

    **Customer Service Representative: Shreveport, LA** Shreveport, LA **Full-Time Customer Service Representative: Shreveport, LA** **Essential Duties and Responsibilities include but are not limited to the following:** * Maintain positive customer relationships * Create business contacts for company growth * Mail letters to customers to encourage payment of...

  • Customer Service Representative Fueler/Washer

    2 months ago

    Shreveport, United States Penske Full time

    Location: 6890 Industrial Loop, Shreveport, LA 71129 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...