Current jobs related to Senior Member Service Advisor, Hickory - Hickory - Local Government Federal Credit Union

  • Member Service Advisor, Hickory

    4 weeks ago

    Hickory, North Carolina, United States Local Government Federal Credit Union Full time

    Job Title: Member Service Advisor, HickoryAt Local Government Federal Credit Union, we are seeking a highly skilled and dedicated Member Service Advisor to join our team in Hickory. As a key member of our team, you will play a crucial role in providing exceptional member experience and promoting financial well-being.Key Responsibilities:Deliver personalized...

  • Service Advisor

    3 weeks ago

    Hickory, North Carolina, United States Mike Johnson's Hickory Toyota Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Service Advisor to join our team at Mike Johnson's Hickory Toyota. As a Service Advisor, you will be responsible for ensuring excellent customer satisfaction by providing accurate and timely repair estimates, communicating effectively with customers and technicians, and maintaining a high level of...

  • Member Service Advisor, Hickory

    4 days ago

    Hickory, United States Local Government Federal Credit Union Full time

    The Civic Advisor will play a pivotal role in delivering exceptional member experiences through enhanced awareness and ongoing education of existing products and services.This is achieved by offering digital solutions, processing accurate and professional member transactions, and discovering member-centric account solutions.The Civic Advisor will be an...

  • Member Service Advisor, Hickory

    1 month ago

    Hickory, North Carolina, United States Local Government Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and motivated Member Service Advisor to join our team at Local Government Federal Credit Union. As a Member Service Advisor, you will play a crucial role in providing exceptional member experience and ensuring that our members receive the highest level of service.Key ResponsibilitiesProvide personalized solutions to...

  • Member Service Advisor, Hickory

    2 weeks ago

    Hickory, North Carolina, United States Local Government Federal Credit Union Full time

    Job SummaryThe Civic Advisor will play a pivotal role in delivering exceptional member experiences through enhanced awareness and continued education of existing products and services. This is achieved by offering digital solutions, processing accurate and professional member transactions, and discovering member-centric account solutions. The Civic Advisor...

  • Member Service Advisor, Hickory

    2 weeks ago

    Hickory, North Carolina, United States Local Government Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled Member Service Advisor to join our team at Local Government Federal Credit Union. As a key member of our team, you will play a crucial role in providing exceptional member experience and promoting our financial products and services.Key ResponsibilitiesDeliver personalized member service by identifying and meeting...

  • Member Service Advisor, Hickory

    2 weeks ago

    Hickory, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleThe Civic Advisor will play a pivotal role in delivering exceptional member experiences, fostering financial well-being, and promoting a culture of inclusivity and trust. This individual will be responsible for providing personalized solutions, building relationships, and exceeding member expectations.Key ResponsibilitiesDeliver exceptional...

  • Member Service Advisor, Hickory

    4 weeks ago

    Hickory, United States Local Government Federal Credit Union Full time

    Description: The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will...

  • Member Service Advisor, Hickory

    1 month ago

    Hickory, United States Local Government Federal Credit Union Full time

    Description: The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will...

  • Member Service Advisor, Hickory

    3 days ago

    Hickory, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account...

  • Obstetrician-Gynecologist Wanted for Hickory Practice

    2 weeks ago

    Hickory, North Carolina, United States Unified Women's Healthcare - Hickory Full time

    Unbeatable Opportunity for Obstetrician-Gynecologist in Hickory, NCAre you a skilled Obstetrician-Gynecologist seeking a fulfilling career in a supportive environment? Look no further than Unified Women's Healthcare in Hickory, NC! Our esteemed practice is seeking a talented physician to join our team of 8 experienced providers, offering a comprehensive...

  • OB/GYN Physician Position in Hickory, NC

    1 week ago

    Hickory, United States Unified Women's Healthcare - Hickory Full time

    Overview Our affiliate, Unified Women’s Healthcare of North Carolina, is looking for an Obstetrics and Gynecology Physician to join their prestigious Women's Health Care Center in Hickory, NC. Join a compassionate group who provide a team approach to patient care. Every member of our staff is focused on making the patient experience in our office...

  • Certified Nurse Midwife Position in Hickory, NC

    1 week ago

    Hickory, United States Unified Women's Healthcare - Hickory Full time

    Overview Our affiliate, Unified Women’s Healthcare of the Carolinas, is looking for a Certified Nurse Midwife to join their prestigious Women's Health Care Center in Hickory, NC. Join a compassionate group who provide a team approach to patient care. Every member of our staff is focused on making the patient experience in our office individualized and...

  • Obstetrician and Gynecologist Opportunity in Hickory, NC

    1 week ago

    Hickory, North Carolina, United States Unified Women's Healthcare - Hickory Full time

    Unified Women's Healthcare - HickoryOur affiliate, Unified Women's Healthcare of North Carolina, is seeking an Obstetrics and Gynecology Physician to join their prestigious Women's Health Care Center in Hickory, NC.About the PracticeThe practice is a large group consisting of 7 Physicians working as OB/GYNs and 1 Gynecologist.In addition, the practice has a...

  • Recreation Assistant

    2 weeks ago

    Hickory, North Carolina, United States City of Hickory, NC Full time

    Job SummaryWe are seeking a Recreation Assistant to join our team at the City of Hickory, NC. This is a part-time position that will assist with our sports leagues and tournaments. The ideal candidate will have a basic knowledge of different sports and their rules, as well as excellent communication and teamwork skills.Key ResponsibilitiesAssist with the...

  • Bartender - Hickory Hills Country Club

    1 month ago

    Hickory Hills, Illinois, United States Hickory Hills Country Club Full time

    Job Opportunity at Hickory Hills Country ClubWe are seeking a skilled and friendly Bartender to join our team at Hickory Hills Country Club. As a Bartender, you will be responsible for providing exceptional service to our guests, preparing and serving beverages, and maintaining a clean and welcoming bar area.Key Responsibilities:Prepare and serve a variety...

  • Community Response Unit Member

    3 weeks ago

    Hickory, North Carolina, United States City of Hickory, NC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our Community Response Unit as a Security Aide. In this role, you will work directly with the Hickory Police Department, assigned to the Support Services Division, to provide security and support services to the community.Key ResponsibilitiesConduct security checks of...

  • Member Service Advisor, Hickory

    3 weeks ago

    Hickory, NC, United States Local Government Federal Credit Union Full time

    Description: The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will...

  • Nurse - Hickory Hills, IL

    4 weeks ago

    Hickory Hills, Illinois, United States Hickory Village Nursing and Rehabilitation Center Full time

    Nurse - Hickory Hills, ILHickory Village Nursing and Rehabilitation Center is seeking a skilled and compassionate Nurse to join our team. As a Nurse, you will play a vital role in providing high-quality care to our residents, ensuring their physical and emotional well-being.Key Responsibilities:Administer resident care in accordance with established policies...

  • Commercial HVAC Service Technician

    1 week ago

    Hickory, North Carolina, United States Hickory Mechanical Inc. Full time

    Job SummaryHickory Mechanical Inc. is seeking a skilled Commercial HVAC Service Technician to join our team. As a key member of our service team, you will be responsible for providing top-notch service and support to our commercial and industrial clients.Key Responsibilities:Travel to customer sites to perform service and customer support.Diagnose and...

Senior Member Service Advisor, Hickory

3 months ago

Hickory, United States Local Government Federal Credit Union Full time
Description:

The Senior Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. This individual will support the Civic Manager with day-to-day branch operations. The Senior Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Senior Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members.


NORMAL DAY-TO-DAY WORK

  1. Assists the Civic Manager in achieving the Credit Union's vision by demonstrating and leading a high level of member service awareness, continually strives to exceed members' expectations, and ensuring the maintenance of operational proficiencies in effort to develop lasting member impressions and relationships.
  2. Collaborates with the Civic Manager to ensure excellence of day-to-day branch operations, which include but are not limited to branch opening, closing, member service and experience, transaction processing and promotion of products and services.
  3. Maintains the branch vault, monitors essential administrative functions, assists with balancing cash drawers and collaborates with internal departments to ensure smooth operations.
  4. Builds and fosters relationships with current and potential members to increase their financial well-being.
  5. Provides lobby support and accurately processes member transaction requests. Responds to member inquiries via various channels in a timely manner.
  6. Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.
  7. Maintains a strong knowledge of Credit Union offerings so one can explain loan programs to members, evaluate their needs and recommend loan options. Inform members about products and services other than those requested, including current promotions. Complete member and loan applications, prepares required documentation, and escalate to the lending department as necessary.
  8. Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.
  9. Adapts to member needs and employs active listening techniques to effectively de-escalate member concerns. Serve as point of contact for escalated member issues and concerns, using experience-based knowledge as it relates to account opening and loan applications to resolve all member issues.
  10. Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.
  11. Participates in required meetings and training, while promoting a positive team environment. Shares knowledge of member feedback and effective practices.
  12. Complies with regulations, policies, procedures and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.


JOB QUALIFICATIONS

Here are a few qualifications you MUST have to be qualified for this position.

  1. Minimum 4 - 6 years of customer service experience, including 1 - 3 in banking/member service experience.
  2. High school diploma or equivalent.
  3. Excellent verbal, written, telephone and interpersonal communication skills.
  4. Demonstrated strong customer service skills.
  5. Notary Public in North Carolina, or the ability to achieve in the first 6 month of employment.
  6. PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
  7. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  8. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
  9. Travel required on occasion.


Here are a few qualifications we'd LIKE for you to have.

  1. Credit Union member service experience.
  2. Knowledge of financial products and services, mobile and on-line banking a plus.
  3. Four-year degree from an accredited college/university.


OUR CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.


If you have questions about this position description, please feel welcome to ask. You can reach HR at:

Human Resources

3600 Wake Forest Rd, Raleigh, NC 27609

Requirements:




PIcb6bc-4648