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Member Experience Lead

2 months ago

Syracuse, United States Vasa Fitness Full time
POSITION DESCRIPTION POSITION TITLE: Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $ per hour + Commission and Bonus OpportunitiesJOIN OUR TEAMAt VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive embodied by members and team members alike VASA is a place where lives are changed because of authentic connections made within our supportive community.BENEFITSWe offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships one for themselves and another to give away plus 401k options.30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)Come join VASA Fitness and join a passionate, fun, and united teamWe are proud to be a 'Great Place to Work' certified companyPURPOSE The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high-performing team within the club. The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.EXECUTION DELIVERABLES Ensure all MES create and maintain our 'UPLIFT' culture in the clubImplements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and membersResponsible for recruiting, hiring, and training all MES team membersLead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interactionPromote REVIVE sales, our in-club snack, drink, gear, and apparel shopMaintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpfulMANAGEMENT RESPONSIBILITES Support the General Manager (GM) by forecasting upcoming staffing needsHave frequent conversations with MES team members to understand changing workWork with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positionsSchedule and facilitate training for new MES team membersCollaborate with the GM to create a welcoming environment for interview candidates and new hiresConstantly evaluate team member-to-member interactionsProvide in-the-moment coaching and feedback to recognize success and address opportunities for improvementDelegate tasks to maximize efficiencies and create balanced workloads and validate completionTeach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a memberSupport GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tacticsLEADERSHIP AND COACHING Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approachProactively provide ideas and solutions to help move the business forwardAbility to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictatesDelegate tasks and responsibilities to ensure work is completed and club goals are achievedBuild trust and strong relationships with all team membersProvide coaching in the moment that inspires commitment and positive changeGive input and feedback to GM in succession planning conversations

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