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Desktop Support Specialist

3 months ago

Tulsa, United States Wipro Full time
About Wipro:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.A PROUD HISTORY OF OVER 75 YEARSFY22 REVENUE 10.4 BN USDWE'RE PRESENT IN 66 COUNTRIESOVER 1,400 ACTIVE GLOBAL CLIENTSLocation: Tulsa, OK.Job Role: Desktop support Specialist / Dispatch Support.Job Description:This is a Desk side support engineer role who will work from client office. The engineer will work on imagining, configuration and installation of software's basis customer requirements. Documents tickets and escalates any issues as necessary. The primary function of this position is to complete new laptop requests, tablets etc. The technician will be provided the necessary hardware to perform the required duties.Roles and Responsibilities:Knowledge on Windows machines, imaging & configuration.Knowledge on Mac machines will be an added advantage.Basic knowledge on troubleshooting any network connectivity/VPN issues/first time login related issues.Knowledge on AD, password reset, adding machine to domain and updating records as needed.Interface with internal technical teams to assist in team/and customer support for field locations related to any end user computing issues.Basic troubleshooting of LAN/WAN issues, Remote troubleshooting of desktop issues.Knowledge on incidents and service requests, utilizing our Service Delivery Tool (Service Now)Assess, report and communicate between all parties for problem resolution for field support deployment.Escalate complex issues as necessary -This is a diverse business process environment that requires independent critical thinking.Responsible for using & maintaining a robust and accurate knowledge base repository.Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.Desktop imaging and asset management.Must be able to work with End users on initial setup and configuration of device.Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

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