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Customer Service Contractor

1 month ago

Blue Ash, United States Vaco Full time

JOB DESCRIPTION

Essential Duties and Responsibilities:

  • Expedites and follows-up on orders with Production Schedulers
  • Reviews NEMRA, EDI, UTILCO, Export and other types of orders
  • Answers general technical product and inventory questions and cross references competitive product
  • Process 'material returns authorization' and coordinate with Quality Control and Texas facility when necessary
  • Answers general questions as to pricing and availability of products
  • Handles customer questions/concerns and coordinates with other departments as necessary
  • Process quick quotes on an as required basis
  • Coordinates customer requests with Regional Managers and other departments as necessary

Education and Experience:

  • Associate degree or equivalent work experience
  • Prior customer service experience preferred
  • ERP training
  • Microsoft Excel, beginner level or above
  • Excellent communication skills, both verbal and written
  • Telephone etiquette
  • Electrical industry knowledge a plus

by Jobble

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