Director, eCommerce Operations

2101 Se Simple Savings Dr
Bentonville, AR 72712-4304

R-2700164

$110,000 - $220,000/yr

Regular/ Permanent

Position Summary

Role summary: The Director, eCommerce Operations is a critical leadership role responsible for driving operational excellence, aligning strategic initiatives and roadmaps, and ensuring the seamless execution of site experience goals. This role focuses heavily on shaping the long‑term vision, elevating team capabilities, and optimizing the technology stack that supports daily operations. About the team: The eCommerce Operations team is central to delivering a seamless site experience, driving discovery, conversion, and loyalty. This team builds a scalable, consistent, and data‑driven operating foundation to support measurable growth and enhance the Member Experience. Our team oversees site operations, content, search, personalization, cart, checkout, and post‑purchase processes. Collaborating across functions, the team implements best practices, manages workflows, and supports continuous improvement initiatives. Focused on operational excellence, it leverages data and strategic insights to optimize performance and deliver value aligned with business objectives.

What you’ll do

• StrategicRoadmapDevelopment:Leadthecreation,execution,andrefinementofthesiteexperienceroadmap.Partnerwithcross-functionalleaderstoensurestrongfeature‑strategyalignment,appropriatebusinesscasedevelopment,stackrankedprioritization.
• Training&CapabilityGovernance:Design,implement,andoverseecomprehensivetrainingprogramstoensurethatassociatesareequippedwiththenecessaryskills,knowledge,andbestpractices.
• Tools&SystemsManagement:Driveautomation,improvesystemintegrations,andensurethattechnologyinfrastructureadequatelysupportsworkflowefficiencyandscaling.
• ProcessOptimization:Continuouslyanalyzecurrentoperationalworkflowstoidentifybottlenecksandimplementscalablesolutions.

What you’ll bring

• Provenexperienceleadingcross‑functionalteamsineCommerceoperations,includingsiteoperations,product,anddigitalexperiences.
• Strongexpertiseindevelopingandimplementingbusinessstrategies,processimprovements,andoperationalframeworks.
• Demonstratedabilitytomanagekeyperformanceindicators(KPIs)anddriveresultsalignedwithprofitandlossobjectives.
• Proficiencyinprojectandworkflowmanagement,withexperiencesupportingproductroadmapsandtechnicalrequirements.
• Skilledinchangemanagementandenterpriseresourceplanningtoenhanceoperationalcapabilitiesglobally.
• Excellentleadershipandcommunicationskillstofostercollaborationandmotivateteamstowardcontinuousimprovement.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet

Health benefits include medical, vision and dental coverage

Financial benefits include 401(k), stock purchase and company‑paid life insurance

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensa