LCL12 Dispatcher 9

2 weeks ago

Minneapolis, United States Centerpoint Energy Full time
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. Job Summary CenterPoint Energy is looking for a LCL12 Dispatcher 9 to join our MNG HSP Dispatch Team, located in Minneapolis, MN. You will have the ability to: monitor, dispatches, and load balances work orders to field personnel to utilize field resources safely and efficiently. Monitors requests for information and provides the communication link between customer service representatives and field personnel. Essential Functions Monitors daily scheduled orders and daily scheduled field technician resources to optimize the completion of scheduled orders within the appointment time with the proper technician to assure customer satisfaction. When appropriate, reschedules appointments with customers to their convenience and satisfaction. Answers the telephone and if necessary, performs call-ahead requests for field technicians. Routes work to service technicians by dispatching work orders via Mobile Data and other applicable systems. Receives and dispatches subcontractor calls, emergency locates and addresses customer complaints while ensuring that company procedures are followed. Monitors, prioritizes work orders and reroutes if needed. Acts as liaison between the company, customers, and state and local government agencies in an emergency as backup to the Emergency Dispatch Center. Monitors condition and status of dispatched orders, initiates and implements Business Continuity Plan in accordance with CenterPoint Energy Emergency Plan to ensure the safety of employees, public, and property, and to ensure the most expedient and efficient response to all situations. Education Description Requires a high school diploma or equivalent. Experience Requires one (1) year experience in/or supporting utility distribution operations or at least one (1) year of dispatching experience. A bonus to have Associate degree and/or relevant experience as described in the main accountabilities. Experience in the utility industry, customer service, dispatch, scheduling, or field operations in a 24x7 regulated environment. We want you to know Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. Diversity, Equity and Inclusion CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. What we bring to you Competitive pay Paid training Benefits eligibility begins on your first day Transit subsidies Flexible work schedule, paid holidays and paid time off Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston Professional growth and deve opment programs including tuition reimbursement 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution Job Type:Full Time Posting Start Date: 06/14/2024 Posting End Date: 06/24/2024 This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. #LI-CNP CenterPoint Energy is an Equal Opportunity Employer looking to employ and advance in employment qualified minorities, females, people with disabilities, and veterans.

by Jobble

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