Head of Player Safety

4 weeks ago

Malta, United States High Roller Full time
We are seeking a dynamic and strategic Head of Player Safety to join our Operations team. This role focuses on enhancing Responsible Gaming (RG) and Anti-Money Laundering (AML) strategies while collaborating closely with the customer support and risk management teams. If you have a passion for online gaming and a proven track record in RG and AML, wed love to hear from you.So go on then See how you can roll with usYou'll be responsible for:Lead the implementation and ongoing enhancement of Responsible Gaming (RG) and Anti-Money Laundering (AML) protocols to ensure player safety and regulatory compliance.Develop and execute strategic plans to improve RG and AML capabilities through automation and technological innovation.Oversee and manage the risk assessment and processing of player activities, ensuring robust controls to enhance security and compliance.Utilize data analytics to inform strategic decisions, identifying trends in player behaviour, fraud incidents, and support interactions to drive continuous improvement in player safety.Collaborate with the IT team to integrate advanced fraud detection technologies and automate risk management processes, enhancing system resilience and efficiency.Provide strategic leadership in training programs, equipping team members with advanced skills in RG, AML, customer engagement, and risk mitigation.Handle escalated issues related to RG, AML, and player safety, offering solutions that balance regulatory compliance with customer satisfaction.Develop and maintain a regulatory compliance framework supporting strategic business initiatives while ensuring all player safety activities meet legal standards.Work closely with Legal and Compliance to ensure all operations comply with regulatory requirements and promote safe gaming practices.Manage ad-hoc projects and tasks as per business needs, prioritizing to ensure player safety.Youll need to have:Minimum of 5 years experience in a leadership role within RG, AML, customer support, risk management, or a similar field.Strong verbal and written communication skills.Excellent organizational abilities to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.Strong understanding of payment processing, risk management principles, and fraud prevention techniques.Proven track record of leading a team and improving RG and AML processes.Experience in developing and implementing AML and RG strategies in a regulated iGaming industry.Ability to work independently and collaboratively.Don't meet every requirement? No worries We encourage you to apply, as you might be the right candidate for other roles.#J-18808-Ljbffr

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