Executive Director of Clinics

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At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. Samaritan Healthcare is searching for an Executive Director of Clinics to join our team The Executive Director of Clinics provides executive leadership in an administrative / physician dyad leadership model with responsibilities for Samaritan Clinics. This role will provide ongoing management for the medical office space and other contractual relationships between providers/provider groups. This position will work collaboratively with other Samaritan leaders on the recruitment and retention of Physicians and other providers. The Executive Director of Clinics will be responsible for collaborating and achieving balanced scorecard strategic objectives, measures, and initiatives aligned with their areas of responsibility under the leadership of the Chief of Ambulatory Services.

This is a full-time exempt salary position.

Oversight: Pioneer and Patton Clinics

SPECIFIC ACCOUNTABILITIES (not limited to):

1. Relational Leadership: Make positive effective relationships a priority.
   1. Relationship Orientated; developing and fostering relationships through respect, open communication, trust and partnership.
   2. Developing the campus to serve the region
   3. Valuing patients, families, professionals, community, physicians, & partners
   4. Volunteerism (Ambassador for Samaritan) and participates in community events
   5. Active participation, representing the interests of Samaritan, in professional associations
   6. Strengthening relationships - by purposeful and systematic rounding with timely follow up and follow through, employee rounding, inter-departmental rounding, and doing stop light reports.
   7. Elevating Gratefulness - by doing thank you notes to professionals, utilizing the peer-to-peer Recognition Program(s) and the DAISY Award.
   8. Promoting Wellbeing
2. Strategic: Champions of the vision and strategies of Samaritan
   1. Active involvement in the planning process
   2. Inspiring alignment and development of operational practices to achieve business goals
   3. Setting & Achieving Goals – through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time.
   4. Building partnerships to maximize Samaritan achievement
   5. Business Planning
   6. Consistency and accountability
3. Operations: Effectively oversees and directs day-to-day operations.
   1. Efficiency
   2. Staffing and work assignments
   3. Patient Care
   4. Work Flow
   5. Resources/equipment/materials
   6. Keeping professional knowledge and skills current to make operations work effectively
   7. Project and Process Management
   8. Improving Communication – through communication boards, huddles and department meetings
4. Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability.
   1. Develops and fosters an employer of choice culture
   2. Attracts, develops and retains talent
   3. Evaluates competency and education
   4. Professional Relations
   5. Recognition
   6. Coaching
   7. Discipline and counseling
   8. Expectations and accountability
   9. Involvement and communication
   10. Relationship, connection and professional engagement
   11. Professional safety and security
   12. Legal, regulatory and policy compliance
   13. Giving & Receiving Feedback (aka Direct Dialogue) – through informal feedback (Compliments & Callouts), formal feedback –(annual professional evaluations), and by Empowering/training/supporting professionals to provide peer-to-peer feedback (compliments & callouts)
   14. Effective Hiring & Onboarding – through peer panel interviewing, behavior based interviewing, ensuring all new hires attend organizational orientation, and through new professional rounding (day 30/60/90).
5. Finance: Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department.
   1. Demonstrated through – Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry).
   2. Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review.
6. Performance Improvement, Safety and Service: Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others.
   1. Inspires and assures alignment with family centered patient care.
   2. Regulatory compliance (DNV, DOH, Stark, etc)
   3. Data analysis and development of appropriate initiatives
   4. Promotes best practice
   5. Active involvement in committees, teams, etc
   6. Outcome improvement through data analysis
   7. Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the professional and patient experience, departments “grabbing the baton” for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/professional-driven team structures.
   8. Achieving Standards - through utilizing the Samaritan standards of behavior and positive communication standards.
7. Technical / Professional Knowledge: Achieve and maintain a level of knowledge / competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities; keeping abreast of current trends and development.

POSITION QUALIFICATIONS (not limited to):

1. Education:
   1. Bachelor's degree in relevant field, such as business, health care, marketing or communications.
   2. Master’s Degree in health care administration, business administration, public administration, or other pertinent field (preferred but not required).
2. Experience:
   1. Minimum 10 years' experience in ambulatory medical services management and/or physician practice management. Multiple specialty medical practice experience preferred.
   2. Minimum 10 years' experience in management and supervisory leadership.
3. Skills:
   1. Knowledge of physician practice financial administration and payor reimbursement.
   2. Skill in project planning and management ad ability to oversee and coordinate various projects and activities concurrently.
   3. Ability to formulate and carry out operational plans for physician practices.
   4. Knowledge of legal issues relating to physician-owned practices and employed physicians.
   5. Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external. Sound conflict management skills.
   6. Demonstrates competency on equipment listed on department specific checklist.
   7. Ability to demonstrate superior presentation skills.
   8. Ability to demonstrate critical thinking, analytical and process improvement skills.
   9. Ability to handle highly confidential data required.
   10. Exercises sound judgement in responding to inquiries; understands when to route inquiries to next level.
   11. Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.

PHYSICAL REQUIREMENTS:

1. Occasional prolonged standing/walking. Occasional lifting, reaching, kneeling, bending, stooping, pushing and pulling.
2. Mild physical effort, lift/carry up to 25+ lbs.
3. Good reading eyesight; full visual acuity, depth perception, and color perception.
4. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

As a Samaritan Healthcare professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan Healthcare, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.