Field Associate
3 weeks ago
Role and Responsibilities:
- Delivering and install toners to Xerox printers .
- Flexible to travel as required.
- Flexible to work overtime, nights, and weekends as required .
- May be asked to back up or perform duties of other job roles as qualified.
- Maintains technical knowledge by completing training and reviewing technical publications.
- Work all proactive maintenance (DRA) tickets received .
o Maintaining, updating, closing tickets in Xerox system
· Paper delivery
o Deliver paper to printers following the paper schedule
o Maintain and fill out paper delivery schedules
o Maintain paper stock and ordering replenishment
o Respond to and complete paper out tickets
· Maintain inventory.
o Check out parts needed for tickets
o Check in unused parts
o Escalating any consumable outage to inventory specialist or manager
o Assist inventory specialist when needed
o Fill in for inventory specialist when needed
· Customer service
o Responsible for maintaining good customer communications
o Meet all customers’ needs and requests, reporting any problems to manager
o Maintaining professional communications and appearance
· IMACD
o Help moving and installing printers
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