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Patient Navigator
2 months ago
Who we are:
Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in todays evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
At Orthopedic Associates of Dutchess County we believe our employees are our greatest asset. We believe in hiring the best people and cultivating a winning team. Investing in our employees future success is investing in our future success. We hire both experienced medical staff as well as those just starting out in the field looking for an opportunity to learn a profession. We promote from within whenever possible because we know our staff are highly trained and guided towards success
What youll do:
The Triage Specialty Scheduler is responsible for bridging the gap between departments to ensure all high priority appointments are secured timely. The purpose of this position is to provide close attention to our recently discharged, post trauma, and/or post operative patients and reduce scheduling wait times for patients in need of high level injectables or time sensitive referrals.
Duties include utilizing and maintaining worklists, task lists, and all other necessary platforms to house documentation and communication. Responsibilities also include communicating directly with providers, office managers, directors, billing staff and other leadership when there are issues with availability, proper documentation on orders, tasks, and to maintain clear communication for patient needs. This position will also support the Triage queue and the PCC team on any high priority items.
Responsibilities/Duties:
Acts as a support to the Triage Clerks and Patient Care Coordination Team with queue calls- including carrying out all necessary task needs, ISTOP verification.
Manage incoming Triage department faxes- homecare referrals, medication verification/interactions/backordered, dental referrals.
Review lab reports and follow protocol for abnormal results.
Schedules all specialty in office/semi surgical appointments such as Xiaflex
Oversee daily STAT messages received on Teams by reviewing the follow up instructions/information, contacting patients and communicating with hospital PAs/MDs regarding any issues or concerns.
Submit and complete all Medication authorizations, WC portal/cover my meds
Manage the Appointment Needed worklist in EEHR by ensuring all patients are scheduled within 72 hours and maintaining up to date documentation of efforts to reach the patient.
Monitors all MD Task Team task lists in EEHR to alert necessary staff if messages are waiting past an acceptable turnaround time.
Assist in special projects as needed.
Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with patients, clients, co-workers, and management.
All other duties assigned by Operations Director.
Qualifications:
High school diploma or equivalent
Experience in reception and/or billing as it relates to scheduling, insurance verification policies and procedures desired.
Excellent organizational skills, detail-oriented and strong customer service skills required.
What we offer:
Excellent growth and advancement opportunities
Dynamic environment
Access to a diverse network of practitioners
Broad infrastructure of tools and programs to enhance the employee experience
Competitive Compensation
Generous PTO
Benefits package: health, dental, vision, 401(k), etc.
We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as protected characteristics).
IND3
