Operations Agent, Geek Squad Services Hub
2 months ago
Key Responsibilities
- Responsible for recording NPS Client resolution contact requests and supports timely, effective response and resolution for issues.
- Execute Dynamic Dispatch, daily FMS board monitoring, cancellation lists, etc.
- Act as point of contact for schedule requests & escalations from all parties (store, Agent, Client)
- Responsible for triage coordination with home delivery and 3rd party install and repair providers to ensure process improvement
- Collect insights and provide feedback to business partners to facilitate continuous improvement in operational effectiveness and the Client experience.
- Ensure store teams are executing scopes of work and have the necessary tools and training to sell the service correctly the first time
- Responsible for reverse escalation communication to increase knowledge and execution of store teams
- Completes escalation root cause analysis and action planning to include process improvement and supporting tools
- Is responsible for proactive research for product availability on all orders to be fulfilled
- Processes payroll for the location
- 1 year of one or more of the following: leadership, operations, services, or internal/external customer service experience.
- Basic computer skills including Microsoft Office programs are required
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Position Type: Part timePandoLogic. Category:Installation & Maintenance, Keywords:Electrical Appliance Service Technician, Location:Charlotte, NC-28214
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