General Manager
1 month ago
At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.
Responsibilities
- Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
- Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
- Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
- Monitor and attain production goals and standards: Ensure all repairs are in line with Service King and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
- Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
- Manage daily production flow: Communicate with team (Body Technicians, Repair Planners, Shop Assistants) to ensure production is moving as needed to meet delivery requirements
- Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE's estimates as needed, and lock final estimates
- Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities
- Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
- Aptitude in decision-making and problem solving
- Ability to lead and work collaboratively with others to meet shared objectives
- Demonstrated ability to meet deadlines and achieve successful results
- Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
- Proficient with Computers and other technology
- Valid driver's license required
- Competitive pay
- Weekly Paychecks
- 401K with company match
- Medical/Vision/Dental Insurance
- Additional elective benefits
Location US-MD-Glen Burnie
ID 2024-7615
Category Operations Management
Position Type Regular Full-Time
Prioritization Tier 1 - Priority
Remote No
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