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Call Center Technician

2 months ago

Wapakoneta, United States Com Net, Inc. Full time
Call Center Technician We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs. Call Support Technician Position Description:
  • Answer live Technical Support telephone calls in an accurate and professional manner
  • Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
  • Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  • Enter all calls and transactions into a tracking database
Customer Service Representative Position Description:
  • Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television
  • Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
  • Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  • Enter all calls and transactions into a tracking database
Skill Requirements:
  • Experience in basic home networking including Wi-Fi
  • Experience in TCP/IP and Internet applications
  • Experience with Windows and Macintosh operating systems
  • Ability to quickly analyze and pinpoint problems
  • Exceptional writing skills and verbal communication skills
  • Possess a positive, caring and helpful attitude
  • Possess excellent telephone skills
  • Have strong team orientation
  • Ability to work flexible hours and weekends
Position Specifics:
  • Part-time
Salary:
  • $14.50 an hour
Supplemental Pay
  • Hourly rate with monthly performance incentive bonus
  • Quarterly internet reimbursement

If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.



Compensation details: 14.5-16



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