Technology Manager

2 weeks ago

Pittsburgh PA United States eNGINE Full time

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.


eNGINE is hiring an Technology Manager to support our customer in the healthcare space. This person will be responsible for the management, strategy, and execution of the IT infrastructure for a major call center implementation project our customer currently has underway.


Primary Responsibilities:

  • Serve as the primary liaison between clients, BAs, and Developers.
  • Travel to Boston once a month for a couple days; otherwise, work remotely.
  • Lead a small team of 3-4 BAs, ensuring effective delegation and hands-on support.
  • Coordinate with Corporate IT and Project Management Teams to allocate resources for the installation of system software, communication software, database packages, utility software, etc.
  • Analyze business requirements to determine technology needs and ensure all IT systems meet or exceed contract requirements.
  • Develop and write requirements, policy procedures, and Service Level Agreements (SLAs).


Primary Qualifications:

  • Create and maintain policies and procedures for technology concepts.
  • Convert complex technical information into clear, concise documents for various audiences.
  • Experience with Microsoft Office products; experience with Power BI and SharePoint is a plus.
  • Work with technology control management leads and teams to produce policy and process documentation.
  • Lead or assist in business requirement sessions and document business requirements.
  • Develop and implement business process improvement recommendations.


Apply now to see how eNGINE can make a difference in your career


No C2C or sponsorship is available for this role.

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