Managed Repair Expert

1 week ago

Alpharetta GA United States Hancockclaims Full time

Position Purpose:

The Managed Repair Expert is responsible for ensuring the accurate and timely processing of incoming managed repair assignments from our carrier clients. This role works closely with the client partner team, vendor management team, carrier adjusters and directly with our vendor partners and other departments to process all aspects of the insurance claim repair service, resolve estimate/price discrepancies, and maintain an organized record of all transactions/communications.

Essential Duties and Responsibilities:

  1. Apply carrier guidelines and standards to all submitted vendor estimates/invoices.
  2. Reconcile any discrepancies by reviewing carrier guidelines and communicate this back to the vendor to resolve in a timely manner.
  3. Collaborate with client and vendor management teams to ensure the client is provided timely communication throughout the service requested.

Minimum Requirements:

  1. High school diploma or equivalent required. Associate’s degree preferred.
  2. Minimum of 1 or more years of experience in water mitigation, reconstruction and or property insurance claim handling.
  3. Ability to work independently and as part of a team.
  4. Excellent communication skills.
  5. Enthusiasm and a desire to learn and grow.
  6. Strong organizational skills.
  7. Proficiency of Xactimate, Xactanalysis, and Symbility preferred.
  8. IICRC, Xactimate Level certificates preferred.

Work Schedule:

  1. Mondays through Fridays and work hours may extend based on business operation needs.
  2. This position is expected to be a hybrid or remote telecommute position.

Environmental Factors:

  1. Work is performed indoors in a typical office environment.

Minimum Physical Requirements:

  1. Ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of 10 to 50 pounds.
  2. Ability to bend, squat, and reach above shoulders.
  3. Hand-eye coordination, arm, hand, and finger dexterity including ability to grasp and operate equipment.
  4. Visual acuity to use a keyboard, operate equipment, and read technical information.

Company Conformance Statement:

  1. Perform quality work within deadlines with or without direct supervision.
  2. Interact professionally with other employees, customers, independent roof inspection subcontractors and suppliers.
  3. Work effectively as a team contributor on all assignments.
  4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO:

Hancock Claims Consultants, LLC ("Hancock") provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

At-Will:

Your employment with Hancock Claims Consultants, LLC ("Hancock") is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Hancock, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Hancock shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Hancock's employees.

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