Bicycle Repair Manager

2 weeks ago

Coronado CA United States Bike & Kayak Tours Full time

San Diego Bike & Kayak Tours, Inc. is seeking store manager and bicycle repair specialist for our Coronado location The SUP & Saddle. This staff member will lead bike and kayak tours, as well as stand-up paddle board lessons. Applicants must be willing to do all tours and assist in the retail store with customer service, set up unguided bike rentals, assist with tour/rental check-in, merchandising, retail sales, and general customer service. We prefer candidates that have weekend availability in addition to weekday availability. We are hiring for both full-time and part-time positions.

Work outdoors in a fun, energetic environment at the Coronado Ferry Landing

Ideal Candidate: energetic, athletic, water-savvy, surfing/boating/kayak experience, stand-up paddle board experience, ocean/water safety awareness and experience, bike experience, talkative, outgoing, leadership qualities, polite, well-spoken, good driving record, athletic, able to load kayaks safely/efficiently, responsible, bike enthusiast, educated, qualifying work experience with bike repair and general bike knowledge.

Requirements
  • Bicycle repair work history or equivalent combination of education and experience
  • Minimum of 1 year retail management experience strongly preferred
  • Strong management skills with ability to hire, train, and develop a retail sales team
  • Ability to listen carefully and actively
  • Strong interpersonal and communication skills
  • Strong problem-solving skills
  • Availability for flexible scheduling
  • Train and prepare new Sales Associates and staff ensuring new hires understand their job responsibilities
  • Coach, counsel and discipline employees in order to enhance performance by providing ongoing training, supervising activities, and reviewing results
  • Ensure the company procedures and policies are being followed by performing walk-throughs, attending meetings, and communicating best practices with Sales Associates and other Managers
  • Ensure overall sales performance improves each month with quarterly forecasts, monthly business reviews and action plans by working with the Sales Associates, including monitoring each performance metric on a daily basis
  • Build customer confidence by making the store experience interactive, engaging and reassuring
  • Maximize customer experience by uncovering needs and offering solutions
  • Maintain the visual appeal of the store
  • Develop positive customer relationships
  • Ensure customers are greeted and waited on quickly, efficiently and in a pleasant manner
  • Ensure that all merchandise is presented in a professional manner
  • Resolve customer complaints and handle merchandise returns in a pleasant and professional manner
  • Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used
  • Provide for the safety and security of all customers and store employees
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