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Support Desk Technical Representative

2 months ago

Oakland CA United States VirtualVocations Full time
A company is looking for a Support Desk Technical Representative to provide technical assistance and customer support.

Key Responsibilities

Identify, diagnose, and resolve technical support issues via phone and remote assistance
Provide timely and accurate information to customer inquiries and assist with troubleshooting
Process customer orders, changes, and returns according to established policies

Required Qualifications, Training, and Education

Must reside in one of the specified states for remote work
Experience with troubleshooting Windows operating systems and networking preferred
Must have a desktop or laptop meeting specified technical requirements
Preferred technical or customer service certification, such as A+ or CompTIA
Ability to work 32-40 hours a week, including weekends after training