Casualty Specialist III

3 weeks ago

Atlanta GA United States American International Group Full time

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

The role of an AIG Casualty Adjuster is to investigate, evaluate and resolve Commercial General Liability and Auto Liability claims. Provides exceptional customer service and commitment to bring assigned cases to a timely, proper resolution. This requires accurate and thorough documentation, as well as resolution action plans based upon the applicable law, coverage and supporting evidence. Assigned claims typically consist of medium to moderate complex litigated and non-litigated losses.

Performance Objectives:

  1. Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
  2. Conducts a thorough investigation of coverage, liability and damages. Must document facts and maintain evidence to support claim resolution.
  3. Comply with all statutory and regulatory requirements in all applicable jurisdictions.
  4. Establish appropriate loss and expense reserves with documented rationale. Ongoing review of reserves required through life of file.
  5. Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
  6. Communicates effectively with internal and external customers on claims and account issues.
  7. Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
  8. Effectively manage litigation process and defense counsel to ensure timely and cost-effective outcomes.

Property and Casualty licenses required. Must be obtained within 6 months of hire.

What we’re looking for:

  1. 4 years previous auto or general liability claim experience preferred.
  2. Excellent verbal and written communication skills.
  3. Analytical with good decision-making skills.
  4. Strong organizational skills and detail-oriented.
  5. Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

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