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UX Researcher

2 months ago

Seattle WA United States TEKsystems Full time

This role will be hybrid 3x week in South Lake Union

Top Skills' Details

1) Demonstrated history of conducting usability studies and user research, including contextual inquiry, screening questions, plans, and reports.

2) 3-6 years experience doing user research and conducting formal usability studies.

3) Experience working with multiple stakeholders, driving multiple projects in parallel, and has good communication skills

Description:

Help build the Earth's best customer service experience. Do you have a strong record of conducting usability tests and driving excellent user research? Our client is looking for a User Researcher to be a part of the design team building easy simple and efficient user interfaces for our customers to get help when they have issues with products and services. Focusing on the customer experience and a strong passion to advocate on the customer and customer service associates behalf is an absolute must. You will also responsible for coordinating usability activities in the lab and communicating the findings with the other team members to help specify usability activities to meet product development needs.

Responsibilities

* Document best practices for conducting user research of customers and CS associates and help create a seller usability toolkit for conducting formal and informal user studies.

* Promote usability best practices with the CS organization not just the design team.

* Conduct variety of user experience studies appropriate to the business objective e.g. competitive reviews focus groups field studies usability tests surveys cognitive walkthroughs paired comparisons structured interviews contextual inquiry task analysis field studies heuristic review remote testing and card sorting.

* Create tasks and materials needed for testing and define success criteria for each study.

* Presents usability study results and make actionable research-based recommendations to product team members.

* Observe user session making notes for analysis and communicating the findings with the design team to ensure that usability findings are implemented correctly.

* Work with designers to analyze and refine wire frames and mockups prior to development to promote greater ease of use and positive consumer experience.

Job Qualifications

* Advanced degree in Cognitive or Experimental Psychology Technical Communication Human Computer Interaction or equivalent experience

* Minimum of 3-6 years experience doing user research and conducting formal usability studies.

* Demonstrated history of conducting usability studies and user research including contextual inquiry screening questions plans and reports.

* Skill and desire to promote user centered design to technical teams.

* Strong interest in users everyday needs and workflow

* Teamwork and collaboration-oriented in a very dynamic group.

* Detail oriented and able to take on self-directed projects

* Communicate complex subject matter verbally or in written form.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health and Dependent Care Spending Accounts (HAS & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time off/Leave (PTO, Vacation, or Sick Leave)  

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.